Hostcomm Interaction Analytics VS VoIPstudio

Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.

Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.

Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.

VoIPstudio isn’t like other hosted VoIP services.

We don’t tie our clients into long term contracts, we don’t gate off premium features and charge our clients extra for them and we don’t expect our clients to have a degree in IT in order to get up and running.

VoIPstudio’s an easy-to-use VoIP service that’s packed full of premium features. We charge a simple, low-cost monthly fee and in return you get a feature-packed, award-winning service backed by one of the best support teams in the industry (at least that’s what our clients say…).

That’s it. No fuss. No contracts. No hidden charges.