Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.
Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.
Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there.
Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do.
With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.
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Hostcomm Interaction Analytics's answer
Hostcomm Interaction Analytics's answer
Hostcomm Interaction Analytics's answer
Hostcomm is based in the UK and has been providing various cloud services for 15 years. Hostcomm has around 400 clients in the UK. Our areas of focus in 2023 are as follows:
Hostcomm is a Level 1 PCI DSS accredited service provider and a member of Crown Commercial Services (GCloud13).
Hostcomm Interaction Analytics's answer
Any organisation that wants to understand how good their service is, across all channels, real time, not just once a year.
Hostcomm Interaction Analytics's answer
The Interaction Analytics web user interface is easy to use and well designed. It is comprehensive but logical and easy to understand. It handles lots of communications channels such as telephone calls, emails, SMS, Social Media, WhatsApp, and rating sites. Pricing is based on a pay-as-you-go model so you can test and perform proof of concepts and trials really easily. Hostcomm Interaction Analytics comes with telephone technical support. If you are based in the United Kingdom you will have no complicated contractual issue with the security of your data, which will stay in the UK zone and is GDPR compliant. If you are outside of the UK we will configure a zone-specific domain using AWS so that you are compliant with your data protection laws.
Hostcomm Interaction Analytics's answer
Based on our record, RingCentral seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 2 years ago
I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google ads. Twilio seems to be too much complex to use and they don't have an iPhone app ; ringcentral I don't know and Zadarma seems good. Source: almost 3 years ago
I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: about 3 years ago
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