Hostcomm Interaction Analytics
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Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.
Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.
Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.
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Hostcomm Interaction Analytics's answer
Hostcomm Interaction Analytics's answer
Hostcomm Interaction Analytics's answer
Hostcomm is based in the UK and has been providing various cloud services for 15 years. Hostcomm has around 400 clients in the UK. Our areas of focus in 2023 are as follows:
Hostcomm is a Level 1 PCI DSS accredited service provider and a member of Crown Commercial Services (GCloud13).
Hostcomm Interaction Analytics's answer
Any organisation that wants to understand how good their service is, across all channels, real time, not just once a year.
Hostcomm Interaction Analytics's answer
The Interaction Analytics web user interface is easy to use and well designed. It is comprehensive but logical and easy to understand. It handles lots of communications channels such as telephone calls, emails, SMS, Social Media, WhatsApp, and rating sites. Pricing is based on a pay-as-you-go model so you can test and perform proof of concepts and trials really easily. Hostcomm Interaction Analytics comes with telephone technical support. If you are based in the United Kingdom you will have no complicated contractual issue with the security of your data, which will stay in the UK zone and is GDPR compliant. If you are outside of the UK we will configure a zone-specific domain using AWS so that you are compliant with your data protection laws.
Hostcomm Interaction Analytics's answer
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