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Hostcomm Interaction Analytics VS Nextiva

Compare Hostcomm Interaction Analytics VS Nextiva and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Hostcomm Interaction Analytics logo Hostcomm Interaction Analytics

Leverage AI Interaction Analytics to automatically dissect, interpret, and respond to every interaction, both internal and external to your organisation.

Nextiva logo Nextiva

Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.
  • Hostcomm Interaction Analytics Landing page
    Landing page //
    2023-06-24

Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.

Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.

Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.

  • Nextiva Landing page
    Landing page //
    2023-03-13

Hostcomm Interaction Analytics

Website
hostcomm.co.uk
Pricing URL
-
$ Details
paid Free Trial £0.03 (Per minute )
Platforms
Google Chrome Safari Firefox
Release Date
2020 January
Edit details

Nextiva

Website
nextiva.com
Pricing URL
Official Nextiva Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Hostcomm Interaction Analytics features and specs

  • Multiple communications channels: Yes
  • Call transcription : Yes
  • Speaker diarisation : Yes
  • AI language understanding : Yes
  • Personal data redaction : Yes
  • Key word detection : Yes
  • AI behaviour detection : Yes
  • FCA consumer duty usage : Yes
  • Pay as you go pricing : Yes
  • AWS S3 & Azure storage : Yes
  • End to end encryption of data: Yes
  • GDPR compliant : Yes
  • Trend alerting : Yes
  • Management reports : Yes

Nextiva features and specs

No features have been listed yet.

Hostcomm Interaction Analytics videos

No Hostcomm Interaction Analytics videos yet. You could help us improve this page by suggesting one.

+ Add video

Nextiva videos

+ Add

Nextiva VOIP Phone System Review 2020

More videos:

  • Review - What is Nextiva? (Hint: The ONLY Business Software You Need in 2019)
  • Review - Getting Started with Nextiva Business Communication Suite

Category Popularity

0-100% (relative to Hostcomm Interaction Analytics and Nextiva)

Hostcomm Interaction Analytics

Nextiva

Cloud Contact Center
100 100%
Cloud Contact Center
0% 0
Communication
0 0%
Communication
100% 100
Customer Experience
100 100%
Customer Experience
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

Questions and Answers

As answered by people managing Hostcomm Interaction Analytics and Nextiva.

Who are some of the biggest customers of your product?

Hostcomm Interaction Analytics's answer

  • Homeserve PLC,
  • Kantar
  • London Borough of Redbridge
  • Ongo Housing
  • Peabody Housing
  • BT EE
  • Cabot Finance
  • Shelter
  • Companies House

Which are the primary technologies used for building your product?

Hostcomm Interaction Analytics's answer

  • Amazon AWS
  • Vercel NextJS
  • WebRTC
  • SQL Mongo Postgres

What's the story behind your product?

Hostcomm Interaction Analytics's answer

Hostcomm is based in the UK and has been providing various cloud services for 15 years. Hostcomm has around 400 clients in the UK. Our areas of focus in 2023 are as follows:

  • Cloud Contact Centres.
  • Video Contact Centres.
  • Unified Communications.
  • Interaction Analytics.
  • AI virtual agents.
  • Remote Visual Assistance.
  • Support services.
  • Software development.
  • PCI DSS payment systems.

Hostcomm is a Level 1 PCI DSS accredited service provider and a member of Crown Commercial Services (GCloud13).

How would you describe your primary audience?

Hostcomm Interaction Analytics's answer

Any organisation that wants to understand how good their service is, across all channels, real time, not just once a year.

Why should a person choose your product over its competitors?

Hostcomm Interaction Analytics's answer

The Interaction Analytics web user interface is easy to use and well designed. It is comprehensive but logical and easy to understand. It handles lots of communications channels such as telephone calls, emails, SMS, Social Media, WhatsApp, and rating sites. Pricing is based on a pay-as-you-go model so you can test and perform proof of concepts and trials really easily. Hostcomm Interaction Analytics comes with telephone technical support. If you are based in the United Kingdom you will have no complicated contractual issue with the security of your data, which will stay in the UK zone and is GDPR compliant. If you are outside of the UK we will configure a zone-specific domain using AWS so that you are compliant with your data protection laws.

What makes your product unique?

Hostcomm Interaction Analytics's answer

  • Hostcomm Interaction Analytics works with any contact centre or PBX system.
  • Handles phone calls, emails, SMS, Social Media and Ratings site such as Trustpilot.
  • Data files can be stored in your own AWS S3 or Azure accounts.
  • Pricing is based on pay-as-you-go.
  • Interaction Analytics using Large Language Models for high accuracy.
  • Comprehensive Telephone Technical Support.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hostcomm Interaction Analytics and Nextiva

Hostcomm Interaction Analytics Reviews

We have no reviews of Hostcomm Interaction Analytics yet.
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Nextiva Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Nextiva is an easy-to-use solution that helps you connect with more callers in less time and with fewer agents. With Nextiva, you get features like IVR, automatic call routing, and call queuing.
Source: blog.hubspot.com
Top 10 VoIP providers in 2022
Nextiva is a VoIP provider that offers a simple yet robust phone system for businesses. Nextiva’s business call management system contains features including unlimited calling, texting, faxing, call queuing, fast conference calling, and more. The company offers a full unified communications solution that includes audio, video, text, mobile apps and web collaboration. Nextiva...
Source: voip.review
Nextiva vs RingCentral Comparison
Nextiva provides one of the most comprehensive virtual phone systems on the market, which goes far beyond call handling. Sure, Nextiva allows you to transfer, hold, mute, and forward calls seamlessly, but that’s not where it shines the most. Nextiva offers conference calls with an unlimited number of participants, limitless virtual business SMS messaging, a built-in CRM...
Source: virtual-phone-systems.bestreviews.net
7 Best Cloud PBX Solution for Small to Medium Business
The crown jewel behind Nextiva’s success has been its continuous work on the NextOS platform. NextOS encapsulates all aspects of communication associated with a business environment. Specifically, Nextiva is dedicated to bringing together the team and client communications in one singular dashboard. This, in turn, provides a seamless digital call center experience.
Source: geekflare.com
10 Best Business VoIP Phone Services for Small Businesses (2020)
Nextiva has a VOIP service that enables you to do free domestic calling, call routing, transfer voicemails to emails, and more. Their VOIP service is advanced yet beginner-friendly and easy to use. Other than that, the primary perk of using Nextiva is that it’ll provide you with a registered toll-free number which means your users can connect with you for free. It also...
Source: www.isitwp.com

What are some alternatives?

When comparing Hostcomm Interaction Analytics and Nextiva, you can also consider the following products

NICE Systems - NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

CallMiner Eureka - Speech Analytics

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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