Hostcomm Interaction Analytics
NICE Systems
CallMiner Eureka
Scorebuddy
Qualtrics
Cohere
Survey Monkey
Google Forms
Typeform
Qualtrics
Jotform
Wufoo
Paperform
Formstack
Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.
Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.
Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.
Hostcomm Interaction Analytics Survey MonkeyNo features have been listed yet.
Hostcomm Interaction Analytics's answer
Hostcomm Interaction Analytics's answer
Hostcomm Interaction Analytics's answer
Hostcomm is based in the UK and has been providing various cloud services for 15 years. Hostcomm has around 400 clients in the UK. Our areas of focus in 2023 are as follows:
Hostcomm is a Level 1 PCI DSS accredited service provider and a member of Crown Commercial Services (GCloud13).
Hostcomm Interaction Analytics's answer
Any organisation that wants to understand how good their service is, across all channels, real time, not just once a year.
Hostcomm Interaction Analytics's answer
The Interaction Analytics web user interface is easy to use and well designed. It is comprehensive but logical and easy to understand. It handles lots of communications channels such as telephone calls, emails, SMS, Social Media, WhatsApp, and rating sites. Pricing is based on a pay-as-you-go model so you can test and perform proof of concepts and trials really easily. Hostcomm Interaction Analytics comes with telephone technical support. If you are based in the United Kingdom you will have no complicated contractual issue with the security of your data, which will stay in the UK zone and is GDPR compliant. If you are outside of the UK we will configure a zone-specific domain using AWS so that you are compliant with your data protection laws.
Hostcomm Interaction Analytics's answer
Based on our record, Survey Monkey seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Let's talk about the big 2 first: Typeform and SurveyMonkey. - Source: dev.to / 4 months ago
For example, instead of setting your URI for SurveyMonkey to surveymonkey.com, you should instead set it to https://surveymonkey.com. Source: 11 months ago
After that's all clear, I'd survey the HOA (surveymonkey.com) and create some type of chart (maybe a importance/performance grid) showing where residents feel the most help is currently needed in terms of landscaping. Your team can then work from there. Source: about 2 years ago
The primary research for this will be carried out by creating a survey through surveymonkey.com and the information collated will be compared with my secondary research and a conclusion will be formed. Source: over 2 years ago
Hey eveyone, can you take a minute and take this? I am doing a course in UX Design and I have to do some surveys like this. So if you could help me out, please take this survey and then let me know what you think. https://www.surveymonkey.com/r/WCW2Y2W Anonymous Job Survey Surveymonkey.com. Source: over 2 years ago
NICE Systems - NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.
Google Forms - Simple web forms from Google.
CallMiner Eureka - Speech Analytics
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.