Software Alternatives, Accelerators & Startups

Hostcomm Interaction Analytics VS Qualtrics

Compare Hostcomm Interaction Analytics VS Qualtrics and see what are their differences

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Hostcomm Interaction Analytics logo Hostcomm Interaction Analytics

Leverage AI Interaction Analytics to automatically dissect, interpret, and respond to every interaction, both internal and external to your organisation.

Qualtrics logo Qualtrics

Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.
  • Hostcomm Interaction Analytics Landing page
    Landing page //
    2023-06-24

Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.

Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.

Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.

  • Qualtrics Landing page
    Landing page //
    2023-07-27

Hostcomm Interaction Analytics

Pricing URL
-
$ Details
paid Free Trial £0.03 (Per minute )
Platforms
Google Chrome Safari Firefox
Release Date
2020 January

Hostcomm Interaction Analytics features and specs

  • Multiple communications channels
  • Call transcription
    Yes
  • Speaker diarisation
  • AI language understanding
  • Personal data redaction
    Yes
  • Key word detection
    Yes
  • AI behaviour detection
    Yes
  • FCA consumer duty usage
    Yes
  • Pay as you go pricing
    Yes
  • AWS S3 & Azure storage
    Yes
  • End to end encryption of data
    Yes
  • GDPR compliant
    Yes
  • Trend alerting
    Yes
  • Management reports
    Yes

Qualtrics features and specs

  • User-Friendly Interface
    Qualtrics offers an intuitive, easy-to-navigate interface that simplifies survey creation, data collection, and analysis.
  • Customization Options
    The platform provides extensive customization options for surveys, allowing users to tailor questions, appearance, and logic to meet specific needs.
  • Advanced Analytics
    Qualtrics includes powerful analytics tools that can generate actionable insights from data through various analysis techniques and reporting features.
  • Integration Capabilities
    The platform supports integration with numerous third-party applications, enhancing its utility and enabling seamless data flow between systems.
  • Strong Support and Resources
    Qualtrics offers robust customer support and a wealth of resources, including tutorials, webinars, and a comprehensive knowledge base.
  • Scalability
    The platform can efficiently handle a large volume of responses, making it suitable for both small-scale and enterprise-level projects.

Possible disadvantages of Qualtrics

  • Cost
    Qualtrics can be expensive, especially for small businesses or individual users, as pricing is typically aimed at larger organizations.
  • Learning Curve
    While the interface is user-friendly, mastering the more advanced features and functionalities can require significant time and effort.
  • Limited Free Version
    The free version of Qualtrics offers limited functionality compared to the paid versions, which may not meet the needs of all users.
  • Complexity for Simple Surveys
    For very basic survey needs, Qualtrics might be overkill due to its extensive features and complexity.
  • Dependent on Internet Connectivity
    As a web-based platform, Qualtrics requires a stable internet connection, which might be a limitation in areas with poor connectivity.

Analysis of Qualtrics

Overall verdict

  • Qualtrics is generally regarded as a good platform, especially for medium to large enterprises that require detailed analytics and reporting. It is praised for its versatility, scalability, and the depth of customization it offers, making it suitable for various types of research and feedback collection initiatives.

Why this product is good

  • Qualtrics is considered a strong platform due to its comprehensive suite of features for experience management. It offers tools for conducting surveys, managing customer relations, employee and product experience, as well as brand experience. The platform is known for its robust analytical capabilities, ease of use, and ability to integrate with other software. These attributes make it a preferred choice for organizations looking to gather actionable insights.

Recommended for

  • Businesses seeking to improve customer experience
  • Organizations looking to enhance employee engagement
  • Marketing teams focusing on brand experience
  • Product teams aiming for detailed product feedback
  • Academics conducting research that requires sophisticated survey tools

Category Popularity

0-100% (relative to Hostcomm Interaction Analytics and Qualtrics)
Cloud Contact Center
100 100%
0% 0
Surveys
0 0%
100% 100
Idea Management
100 100%
0% 0
Forms And Surveys
0 0%
100% 100

Questions and Answers

As answered by people managing Hostcomm Interaction Analytics and Qualtrics.

Who are some of the biggest customers of your product?

Hostcomm Interaction Analytics's answer

  • Homeserve PLC,
  • Kantar
  • London Borough of Redbridge
  • Ongo Housing
  • Peabody Housing
  • BT EE
  • Cabot Finance
  • Shelter
  • Companies House

Which are the primary technologies used for building your product?

Hostcomm Interaction Analytics's answer

  • Amazon AWS
  • Vercel NextJS
  • WebRTC
  • SQL Mongo Postgres

What's the story behind your product?

Hostcomm Interaction Analytics's answer

Hostcomm is based in the UK and has been providing various cloud services for 15 years. Hostcomm has around 400 clients in the UK. Our areas of focus in 2023 are as follows:

  • Cloud Contact Centres.
  • Video Contact Centres.
  • Unified Communications.
  • Interaction Analytics.
  • AI virtual agents.
  • Remote Visual Assistance.
  • Support services.
  • Software development.
  • PCI DSS payment systems.

Hostcomm is a Level 1 PCI DSS accredited service provider and a member of Crown Commercial Services (GCloud13).

How would you describe your primary audience?

Hostcomm Interaction Analytics's answer

Any organisation that wants to understand how good their service is, across all channels, real time, not just once a year.

Why should a person choose your product over its competitors?

Hostcomm Interaction Analytics's answer

The Interaction Analytics web user interface is easy to use and well designed. It is comprehensive but logical and easy to understand. It handles lots of communications channels such as telephone calls, emails, SMS, Social Media, WhatsApp, and rating sites. Pricing is based on a pay-as-you-go model so you can test and perform proof of concepts and trials really easily. Hostcomm Interaction Analytics comes with telephone technical support. If you are based in the United Kingdom you will have no complicated contractual issue with the security of your data, which will stay in the UK zone and is GDPR compliant. If you are outside of the UK we will configure a zone-specific domain using AWS so that you are compliant with your data protection laws.

What makes your product unique?

Hostcomm Interaction Analytics's answer

  • Hostcomm Interaction Analytics works with any contact centre or PBX system.
  • Handles phone calls, emails, SMS, Social Media and Ratings site such as Trustpilot.
  • Data files can be stored in your own AWS S3 or Azure accounts.
  • Pricing is based on pay-as-you-go.
  • Interaction Analytics using Large Language Models for high accuracy.
  • Comprehensive Telephone Technical Support.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hostcomm Interaction Analytics and Qualtrics

Hostcomm Interaction Analytics Reviews

We have no reviews of Hostcomm Interaction Analytics yet.
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Qualtrics Reviews

Is Simplesat better than Qualtrics for customer feedback collection & analysis?
Beyond customer feedback, Qualtrics provides a comprehensive suite of tools for customer experience management, market research, and advanced data analytics. For organizations that leverage Qualtrics’ full range of features, the investment can be well worth it. However, for teams focused primarily on survey collection and analysis, this premium price tends to be too much.
18 Best Culture Amp Alternatives and Competitors of 2024
Qualtrics considers the entire work experience when assessing employee engagement. It measures engagement, discovers pain points, and so on with strong survey tools and data. Qualtrics lets firms provide workers with a memorable experience with every interaction.
10 SurveyMonkey Alternatives and Competitors in 2024
Qualtrics simplifies the process of creating, analyzing, and deriving insights from data. Trusted by millions, Qualtrics is the go-to solution for businesses and institutions worldwide. Its versatile web-based research platform empowers organizations to gather valuable information.
Source: clickup.com
10 Best Customer Feedback Tools in 2024 – Comparison | Updated List
Qualtrics is one of the most famous experience management companies and has intelligent user feedback tools in its array. It allows you to collect feedback at every meaningful touchpoint and instantly interpret their comments. Using Qualtrics, you can start conversations with customers on any channel and convert their feedback into insights that help improve customer...
Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Qualtrics is a survey tool designed for enterprises. This means their pricing is less competitive than that of Typeform. Qualtrics also requires a higher level of sophistication, and there is a steeper learning curve to using the tool.
Source: survicate.com

Social recommendations and mentions

Based on our record, Qualtrics seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hostcomm Interaction Analytics mentions (0)

We have not tracked any mentions of Hostcomm Interaction Analytics yet. Tracking of Hostcomm Interaction Analytics recommendations started around Jun 2023.

Qualtrics mentions (12)

  • Ask HN: Who is hiring? (March 2025)
    Qualtrics | Software Engineers | Seattle, Mexico City, Krakow | Full-Time | Hybrid | http://qualtrics.com/ Qualtrics is the leader in experience management, helping businesses improve customer, employee, product, and brand experiences through AI-driven insights and real-time feedback. Here are the roles available: Senior Engineer. - Source: Hacker News / 3 months ago
  • Qualtrics studies don't load unless you use incognito mode
    I use Adblock Plus on Firefox, and what I had to do was add qualtrics.com to the "Allowlisted websites" area. Source: about 2 years ago
  • /r/mturk Daily Discussion - June 01, 2023
    I had the same problem. It looks like it was related to my ad blocker (I use Adblock Plus). Adding qualtrics.com to its allowed list resolved the issue. Source: about 2 years ago
  • Ad Blocker
    It doesnt matter really, However in some HIT's an ad blocker can actually keep the page from loading. I had a few instances where the page loaded nothing because I guess the ad blocker detected it as an ad. You can always whitelist worker.mturk.com and also qualtrics.com links in your ad blocker and still keep the ad blocker on. I use Ublock origin and I have the same links whitelisted so the ad blocker doesnt... Source: over 2 years ago
  • Benin Objects of Brighton Museum - Survey
    My blockers seem to hate qualtrics.com. Source: over 2 years ago
View more

What are some alternatives?

When comparing Hostcomm Interaction Analytics and Qualtrics, you can also consider the following products

NICE Systems - NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

CallMiner Eureka - Speech Analytics

Google Forms - Simple web forms from Google.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!