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Heroku VS LiveChat

Compare Heroku VS LiveChat and see what are their differences

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Heroku logo Heroku

Agile deployment platform for Ruby, Node.js, Clojure, Java, Python, and Scala. Setup takes only minutes and deploys are instant through git. Leave tedious server maintenance to Heroku and focus on your code.

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
  • Heroku Landing page
    Landing page //
    2023-10-05
  • LiveChat Landing page
    Landing page //
    2023-06-16

Heroku

Website
heroku.com
Pricing URL
Official Heroku Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

Heroku features and specs

  • Ease of Use
    Heroku offers an extremely user-friendly interface and a high level of abstraction, making it easy for developers to deploy, manage, and scale applications without worrying about the underlying infrastructure.
  • Quick Deployment
    One of Heroku’s strongest points is the ability to deploy applications quickly using Git. Developers can push their code to Heroku with a simple command, streamlining the entire process.
  • Scalability
    Heroku provides effortless scaling options by allowing developers to add more dynos (containers) with a single command to handle increased traffic and workload.
  • Add-Ons Ecosystem
    Heroku offers a rich ecosystem of add-ons, such as databases, caching, monitoring, and more, which can be easily integrated into applications to extend their functionality.
  • Automatic Updates
    Heroku automatically handles operating system and server updates, allowing developers to focus solely on their application code rather than maintenance tasks.
  • Free Tier
    Heroku offers a free tier with sufficient resources to host small projects and learn the platform without incurring costs, making it accessible for beginners and small-scale applications.

Possible disadvantages of Heroku

  • Cost
    While Heroku offers a free tier, the costs can quickly add up for larger applications and professional use. Paid plans and additional dynos or add-ons can become expensive.
  • Performance
    Heroku’s performance can sometimes be suboptimal compared to other cloud providers, particularly when running high-performance or resource-intensive applications.
  • Limited Control
    Heroku abstracts away a lot of infrastructure management, which can be a downside for developers who need fine-grained control over their environments and configurations.
  • Dyno Sleeping
    Applications running on Heroku’s free tier experience 'dyno sleeping,' where the application goes to sleep after 30 minutes of inactivity, causing a delay when it wakes up after receiving a new request.
  • Vendor Lock-In
    Relying heavily on Heroku’s ecosystem and platform-specific features can lead to vendor lock-in, making it challenging to migrate to another platform if needed.
  • Add-On Costs
    The costs for add-ons can also become significant, as many useful features and integrations require paid add-ons, increasing the overall expense.

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of Heroku

Overall verdict

  • Heroku is a solid choice for developers seeking a straightforward, cloud-based solution for deploying and managing applications. However, it may not be the most cost-effective option for large-scale or data-intensive applications.

Why this product is good

  • Heroku is a popular platform as a service (PaaS) due to its ease of use, fast deployment process, and robust support for multiple programming languages. It allows developers to focus on building applications without worrying about the underlying infrastructure. Heroku offers scaling capabilities, a wide variety of add-ons, and a strong developer community.

Recommended for

    Heroku is recommended for startups, small to medium-sized applications, hobby projects, and developers who value ease of use and quick deployment cycles. It is particularly suited for those who are developing web applications in languages such as Ruby, Node.js, Python, and others supported by the platform.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Heroku videos

+ Add

What is Heroku | Ask a Dev Episode 14

More videos:

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Category Popularity

0-100% (relative to Heroku and LiveChat)

Heroku

LiveChat

Cloud Computing
100 100%
Cloud Computing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Cloud Hosting
100 100%
Cloud Hosting
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using Heroku and LiveChat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Heroku and LiveChat

Heroku Reviews

  1. mark-mercer
    Useful Cloud Platform

    Great service to build, run and manage applications entirely in the cloud!

    🏁 Competitors: Amazon AWS, Dokku on Digital Ocean, Firebase
    👍 Pros:    Easy user interface|Good customer service|Multi-language cloud application platform
    👎 Cons:    Limitation with some addons|Low network performance
  2. jamestelford
    · Full Stack Developer at OutDev ·
    🏁 Competitors: Docker, Amazon AWS
    👍 Pros:    Powerful development environments|Great value for the money|Great customer support|Paas
10 Top Firebase Alternatives to Ignite Your Development in 2024
Heroku’s focus on simplicity and developer experience makes it a perfect fit for those who want to focus on building their apps, not babysitting servers. Startups and small businesses, in particular, can benefit from Heroku’s ability to accelerate development and deployment, allowing them to get their ideas to market faster.
Source: genezio.com
2023 Firebase Alternatives: Top 10 Open-Source & Free
Heroku Postgres – Majority of businesses like Heroku because of its SQL database support. Yes, PostgreSQL as a service is an appealing product of this PaaS vendor with quick deployment approaches.
Source: digitalcruch.com
5 Free Heroku Alternatives with Free Plan for Developers
Koyeb is a decent alternative to Heroku that you can consider for hosting or deploying your web apps and APIs. It has all the features of Heroku that you will need for your projects. So far, I have not encountered an importer tool for migrating Heroku deployments but I am sure doing that manually will not be that hard. Just like Heroku it offers you an intuitive web UI as...
Source: www.ilovefreesoftware.com
Choosing the best Next.js hosting platform
However, there are a few disadvantages to Heroku. First of all, despite its build pack, Heroku will run your project as a Node.js application. As a result, you will lose some of Next.js’ most interesting features, such as Incremental Static Regeneration. Analytics are replaced by metrics and measured throughput, response time, and memory usage (only on paid plans).
Source: blog.logrocket.com
Top 10 Netlify Alternatives
Heroku is another alternative to Netlify that doesn’t only host static websites but has the ability to host dynamic websites. This PaaS platform was launched in 2007 and conferred highly scalable features to deploy, host and launch applications.
Source: blog.back4app.com

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Social recommendations and mentions

Based on our record, Heroku seems to be a lot more popular than LiveChat. While we know about 73 links to Heroku, we've tracked only 2 mentions of LiveChat. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Heroku mentions (73)

View more

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: over 4 years ago

What are some alternatives?

When comparing Heroku and LiveChat, you can also consider the following products

DigitalOcean - Simplifying cloud hosting. Deploy an SSD cloud server in 55 seconds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Linode - We make it simple to develop, deploy, and scale cloud infrastructure at the best price-to-performance ratio in the market.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Amazon AWS - Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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