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Helpviser VS Hiver

Compare Helpviser VS Hiver and see what are their differences

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Automatically generate screenshots reflecting the latest version of your product and eliminate the manual burden of updating product screenshots in your help center. featured
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Helpviser logo Helpviser

CRM for Envato Authors. In addition to the ticketing system, knowledge base, and community portal, get notified for every action on Envato including your sales.

Hiver logo Hiver

Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates
  • Helpviser Landing page
    Landing page //
    2022-12-08

Here is a list of some features:

  • "Envato purchase code verification" for support tickets.
  • You can view specific information belongs to customers who open a ticket. These are license type, review, comments on Envato product page, country, support period.
  • You can track your sales and other Envato data with a detailed and user-friendly interface.
  • You can receive live notifications from Envato (new sale, review, comment, new badge, etc.).
  • With Slack integration, you can also receive live notifications via Slack.
  • By linking your Google Analytics account, you can compare the traffic of your Envato page with other metrics such as the number of tickets opened and the number of sales.
  • Customers can be added to your MailChimp lists with their permission. Thus, you can send a marketing bulletin for your new products.
  • Additionally, you can view details such as payouts, statements.
  • There is no limit on the number of "Support Agents". You can create as many users as you want.

In short, it is not just a customer support portal, we have developed a comprehensive but easy-to-use CRM where you can get to know your Envato customers better and analyze your sales in detail.

It has been verified by Envato in Market Extras as well. https://envato.com/envato-market-extras/#services

You can browse our website to see all the other features of Helpviser: https://www.helpviser.com/

  • Hiver Landing page
    Landing page //
    2023-10-08

Helpviser

Website
helpviser.com
Pricing URL
Official Helpviser Pricing
$ Details
paid Free Trial $15.0 / Monthly ("Tickey system", "Sale Notifications", "Knowledgebase")
Platforms
Browser
Release Date
2020 December
Edit details

Hiver

Website
hiverhq.com
Pricing URL
Official Hiver Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Helpviser videos

No Helpviser videos yet. You could help us improve this page by suggesting one.

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Hiver videos

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Paysage d'Hiver - Im Wald ALBUM REVIEW

More videos:

  • Review - Giorgio Armani - Vetiver Babylone/D'Hiver Review
  • Review - (4K) Hiver The Honey Ale By Hiver Beers | Craft Beer Review

Category Popularity

0-100% (relative to Helpviser and Hiver)

Helpviser

Hiver

Help Desk
100 100%
Help Desk
0% 0
Email Automation
0 0%
Email Automation
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Email Management
0 0%
Email Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helpviser and Hiver

Helpviser Reviews

  1. Practical and geek tool!

    This looks really slick!❤️

    👍 Pros:    Easy user interface|User-friendly|Great user experience|Efficient|Useful features
  2. Best Tool for Envato Authors

    Being an Envato author, we always struggled to find good services to support our Envato business. Right now, thanks to Helpviser, from support to marketing, every team member is happy :)

    🏁 Competitors: Ticksy, HelpScout, HelpDesk
    👍 Pros:    Easy user interface|Easy integration|Detailed

Hiver Reviews

We have no reviews of Hiver yet.
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Social recommendations and mentions

Based on our record, Hiver should be more popular than Helpviser. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Helpviser mentions (1)

  • Suggestion
    Well, https://helpviser.com/ is not my project. But I will let them know about this. Source: over 2 years ago

Hiver mentions (5)

  • Is there a better way to have a customer-facing inbox?
    Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: 12 months ago
  • Email for small business team
    If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: about 1 year ago
  • alternative ticketing systems?
    You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: about 1 year ago
  • Reporting
    Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: over 1 year ago

What are some alternatives?

When comparing Helpviser and Hiver, you can also consider the following products

Ticksy - Simple, beautiful customer support.

Clean Email - Clean Email is an online service that empowers you to take control of your mailbox.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

MailClark - The Slack bot for external communications

Liveo.Chat - No one wants to talk to bots, chat with your customers

Nylas Mail - The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.

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