Helpviser VS Ticksy

Here is a list of some features:

• "Envato purchase code verification" for support tickets.
• You can view specific information belongs to customers who open a ticket. These are license type, review, comments on Envato product page, country, support period.
• You can track your sales and other Envato data with a detailed and user-friendly interface.
• You can receive live notifications from Envato (new sale, review, comment, new badge, etc.).
• With Slack integration, you can also receive live notifications via Slack.
• By linking your Google Analytics account, you can compare the traffic of your Envato page with other metrics such as the number of tickets opened and the number of sales.
• Customers can be added to your MailChimp lists with their permission. Thus, you can send a marketing bulletin for your new products.
• Additionally, you can view details such as payouts, statements.
• There is no limit on the number of "Support Agents". You can create as many users as you want.

In short, it is not just a customer support portal, we have developed a comprehensive but easy-to-use CRM where you can get to know your Envato customers better and analyze your sales in detail.

It has been verified by Envato in Market Extras as well. https://envato.com/envato-market-extras/#services

You can browse our website to see all the other features of Helpviser: https://www.helpviser.com/