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HelpScout VS Workday

Compare HelpScout VS Workday and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Workday logo Workday

Workday is an on‑demand financial management and human capital management software solution.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Workday Landing page
    Landing page //
    2023-05-07

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
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Workday

Website
workday.com
Pricing URL
-
$ Details
-
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Workday videos

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Review of Workday HCM Software | Strengths and Weaknesses of Workday

More videos:

  • Review - Workday — An Independent HR Software Review
  • Review - Workday replaces your HR department

Category Popularity

0-100% (relative to HelpScout and Workday)

HelpScout

Workday

Customer Support
100 100%
Customer Support
0% 0
HR
0 0%
HR
100% 100
Help Desk
100 100%
Help Desk
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

Share your experience with using HelpScout and Workday. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Workday

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Workday Reviews

The 10 BEST Employee Onboarding Software Options 2024
Workday HCM is a single, cloud-based solution for workforce planning, talent management, and employee experience, helping customers adapt and thrive in a changing world. Workday applications are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000...
Source: usewhale.io
Top 17 Best Human Capital Management (HCM) Software Solutions
Workday offers enterprise-level software solutions for financial management, human resources, and planning.
Source: cllax.com
22 Best HR Management Software & Tools to Use in 2021
Taking advantage of modern technology, Workday is a cloud-based alternative to the classic ERP, in its simplicity and ease of use. Amongst other characteristics, users are also given absence monitoring, benefits management, as well as automatic reconciliation of bank statements.
Source: allthatsaas.com
5 BambooHR Alternatives to Test Drive Before You Buy
Companies that appreciate BambooHR’s modern user experience will be pleased with Workday’s clean interface. Workday is an innovative platform built for the modern workforce, and their technology aligns with current IT trends. Their beginning as an HCM platform provides human resources professionals with a system designed with the workforce and financials in mind, while their...
Source: technologyadvice.com

Social recommendations and mentions

Based on our record, Workday should be more popular than HelpScout. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Workday mentions (4)

  • How do you apply for jobs and not waste your time?
    Dont apply if they use workday.com. Source: over 1 year ago
  • Workday tenant / community access
    There's a ton of great product information including recorded demos on workday.com. Source: over 2 years ago
  • Potential Career Change to Workday from CPA
    If you haven't already, check out workday.com to watch demos of the product. Lots out there to get a conceptual overview and understand the capabilities. Check out job opportunities at Workday, too. While consulting is a great career, there's also other options such as pre-sales and value management (example: helping put together value propositions for prospects wanting to justify Workday), business... Source: over 2 years ago
  • Experience Team Job Offer
    Hey I was recently extended an offer to join the experience team (training starts aug. 2) after 2 video interviews, having completed all tasks within workday.com, and passing Checkr's background check (came back Clear) but I have not received any further instructions on what to do next. Source: almost 3 years ago

What are some alternatives?

When comparing HelpScout and Workday, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Paycom - Paycom is a Human Capital Management system that helps companies manage the complete employment life cycle, from recruitment to retirement.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Paylocity - Paylocity has revolutionized the industry and has quickly become the leading independent provider of online payroll services and HR solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

BambooHR - Personalized HR software for SMBs

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