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HelpScout VS Wistia

Compare HelpScout VS Wistia and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
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  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Wistia logo Wistia

Host, manage, and track your videos with the best video marketing tools in the (known) universe.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Wistia Landing page
    Landing page //
    2023-03-13

HelpScout videos

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Wistia videos

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Wistia vs. Vidyard: Which is better for you?

More videos:

  • Review - Youtube vs Vimeo vs Wistia (2018)
  • Review - Wistia Review | Video Hosting With Wistia | Unsheathed Reviews

Category Popularity

0-100% (relative to HelpScout and Wistia)

HelpScout

Wistia

Help Desk
100 100%
Help Desk
0% 0
Video
0 0%
Video
100% 100
Customer Support
100 100%
Customer Support
0% 0
Video Platform
0 0%
Video Platform
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Wistia

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Wistia Reviews

Best Online Video Platforms In 2023
When it comes to hassle-free video hosting, Wistia is a standout choice. With its intuitive interface, you can effortlessly upload your videos and fine-tune privacy settings to suit your needs. Wistia offers a reliable platform that caters to content creators and businesses looking for a streamlined video experience.
Source: medium.com
10 Best YouTube Alternatives For 2023 (Comparison)
You can use Wistia to run A/B tests and see which videos perform best, create beautiful video galleries with Wistia Channels, add CTAs and annotations to your videos, and more.
Source: bloggingwizard.com
YouTube alternatives: an overview of the 10 best platforms and portals
Wistia has a total of three pricing plans users can choose from. The free option offers general functionalities like a customizable video player and interactive video tools. Up to 250 people can subscribe to a channel and three videos can be embedded elsewhere. The Pro version, on the other hand, costs $87 per month and adds to the range of options including email...
Source: www.ionos.com
11 Best YouTube Alternatives for Business Hosting
Wistia’s analytics package includes a heatmap for every view, which shows exactly which parts of the video were watched, skipped, or rewatched, and what other videos the user previously viewed. Over time, this information is aggregated to analyze how your video library is performing as a whole.
Source: www.vyond.com
The Complete List of Video Marketing Tools (Updated for 2022)
Wistia’s main selling point is its detailed analytics, which includes view counts, viewers location, viewer and retention rate. The analytics also works in videos embedded in emails, which makes writing custom follow-up emails much easier.
Source: breadnbeyond.com

Social recommendations and mentions

Based on our record, Wistia should be more popular than HelpScout. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Wistia mentions (8)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Wistia.com — Video hosting with viewer analytics, HD video delivery, and marketing tools to help understand your visitors, 25 videos, and Wistia branded player. - Source: dev.to / 3 months ago
  • Can we create a megathread for all the Premium videos leaked so people can access them for free?
    Encrypting software is literally easy to get. I scrolled for two seconds and found wistia.com. Source: 11 months ago
  • Do i need to make an app?
    If I understand correctly, you want to sell a subscription to teach your customers how to play guitar. Your competitor (the one you linked to) uses this product: https://wistia.com/. Source: about 1 year ago
  • How to download wistia.com videos.
    Want to download wistia.com videos? Wonder how to batch download videos from wistia.com to MP4, AVI, MPG, MKV, WMV etc? Looking forward to a powerful wistia.com Downloader for Mac or Windows version? When it comes to the questions to download wistia.com videos, we strongly recommend the wistia.com Video Downloader. It can easily and batch download all kinds of wistia.com videos. Source: over 1 year ago
  • How to download wistia.com videos.
    Are you one of the regular watchers who watch wistia.com videos every day? If so, you must want to download some of your favorite wistia.com videos for offline playback or other uses. Unfortunately wistia.com doesn't support people to download videos. Don't be disappointed, this article will share a workable wistia.com Downloader with which you can download any video you want. Source: over 1 year ago
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What are some alternatives?

When comparing HelpScout and Wistia, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vimeo - Vimeo is a social media app that lets you share and capture videos. You can watch new videos in a variety of different categories, and you can share your own content right from your device. Read more about Vimeo.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vidyard - Vidyard is a video marketing platform enabling customers to derive information on viewer-behavior for marketing automation systems and CRM.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Brightcove - | The Leading Online Video Platform |

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