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HelpScout VS Vidyard

Compare HelpScout VS Vidyard and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Vidyard logo Vidyard

Vidyard is a video marketing platform enabling customers to derive information on viewer-behavior for marketing automation systems and CRM.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Vidyard Landing page
    Landing page //
    2023-08-30

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

Vidyard

Website
vidyard.com
Pricing URL
Official Vidyard Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
Canada
State
Ontario
City
Kitchener
Founder(s)
Devon Galloway
Employees
100 - 249
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Vidyard videos

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Vidyard GoVideo Create Your First Personalized 1:1 Video

More videos:

  • Review - Vimeo vs. Vidyard: Which is Better for My Business?
  • Review - Wistia vs Vidyard Video Hosting Comparison #MarTechTuesday

Category Popularity

0-100% (relative to HelpScout and Vidyard)

HelpScout

Vidyard

Customer Support
100 100%
Customer Support
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100
Help Desk
100 100%
Help Desk
0% 0
Marketing Videos
0 0%
Marketing Videos
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Vidyard

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Vidyard Reviews

12 Best Free Chrome Screen Recorder with audio 2022
Most Chrome screen recording tools on the market place a time limit on free accounts. Vidyard is one of the few tools that can record up to an hour of HD video for free.
Source: www.geekersoft.com
11 Best YouTube Alternatives for Business Hosting
Aside from that, it offers full customization, A/B testing for thumbnails, security options, playlists, pop-out calls to action, and a public uploader for running video contests and campaigns. For lead capture, Vidyard allows you to add an email submission field to videos for lead generation.
Source: www.vyond.com
The Complete List of Video Marketing Tools (Updated for 2022)
Vidyard is specifically targeted for brands who want to do cold outreach. It offers nearly seamless integration with various sales/marketing tools. But the downside is it comes at quite a hefty price.
Source: breadnbeyond.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Vidyard mentions (0)

We have not tracked any mentions of Vidyard yet. Tracking of Vidyard recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Vidyard, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vimeo - Vimeo is a social media app that lets you share and capture videos. You can watch new videos in a variety of different categories, and you can share your own content right from your device. Read more about Vimeo.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Wistia - Host, manage, and track your videos with the best video marketing tools in the (known) universe.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

YouTube Ads - Video advertising on YouTube works, and you only pay when people watch your video ads. Get started with online video advertising campaigns today.

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