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HelpScout VS Whereby (formerly appear.in)

Compare HelpScout VS Whereby (formerly appear.in) and see what are their differences

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Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Whereby (formerly appear.in) logo Whereby (formerly appear.in)

Collaborate from anywhere - video meetings with no downloads
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Whereby (formerly appear.in) Landing page
    Landing page //
    2023-06-30

Category Popularity

0-100% (relative to HelpScout and Whereby (formerly appear.in))

HelpScout

Whereby (formerly appear.in)

Help Desk
100 100%
Help Desk
0% 0
Video Conferencing
0 0%
Video Conferencing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Whereby (formerly appear.in)

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Whereby (formerly appear.in) Reviews

We have no reviews of Whereby (formerly appear.in) yet.
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Social recommendations and mentions

Based on our record, Whereby (formerly appear.in) should be more popular than HelpScout. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Whereby (formerly appear.in) mentions (20)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Whereby.com — One-click video conversations, for free (formerly known as appear.in). - Source: dev.to / 4 months ago
  • Twilio Video Going Down ! What next ?
    If you're looking for a similar tool then Whereby has a easy to use SDK. Source: 6 months ago
  • What Comes After Zoom?
    I use: https://whereby.com I don't know if it can handle sizable calls but it works well for me. It's simple, seems to have a decent privacy policy, and has always worked for me and others. - Source: Hacker News / 10 months ago
  • How Zoom’s terms of service and practices apply to AI features
    To pile on the alternative recommendations: I've enjoyed using Whereby[0] in the past. I also somehow keep forgetting about them in these discussions until someone reminds me. The main thing of it for me is it's been more reliable than Jitsi (though I do need to give Jitsi another try) and doesn't need to be self-hosted. [0]https://whereby.com/. - Source: Hacker News / 10 months ago
  • My proud first long term sidehustle project
    Yes. It is with React and Next.js. And the video meeting call functionality is implemented using WhereBy. Source: about 1 year ago
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What are some alternatives?

When comparing HelpScout and Whereby (formerly appear.in), you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Around.co - Around.co is an app that provides video calls to remote teams all around the world.

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