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HelpScout VS WebPagetest

Compare HelpScout VS WebPagetest and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

WebPagetest logo WebPagetest

Run a free website speed test from multiple locations around the globe using real browsers...
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • WebPagetest Landing page
    Landing page //
    2023-07-05

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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WebPagetest videos

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WebPageTest - The State of the Web

More videos:

  • Tutorial - How To Use WebPageTest.org - For Beginners

Category Popularity

0-100% (relative to HelpScout and WebPagetest)

HelpScout

WebPagetest

Help Desk
100 100%
Help Desk
0% 0
Website Monitoring
0 0%
Website Monitoring
100% 100
Customer Support
100 100%
Customer Support
0% 0
Performance Monitoring
0 0%
Performance Monitoring
100% 100

User comments

Share your experience with using HelpScout and WebPagetest. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and WebPagetest

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

WebPagetest Reviews

We have no reviews of WebPagetest yet.
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Social recommendations and mentions

Based on our record, WebPagetest seems to be a lot more popular than HelpScout. While we know about 51 links to WebPagetest, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

WebPagetest mentions (51)

  • A PageSpeed insight report, but for every page in your domain
    Trust neither. The most optimal option I've found is webpagetest.org Its been quite handy lately. This tool does look interesting. Source: 12 months ago
  • How are you all accurately checking your website load time? Not sure PageSpeedInsights is very helpful.
    Webpagetest.org is another. Pagespeedinsights and lighthouse are great for identifying page load issues to fix, but actual page load times will always vary between the user and your web server. Universal analytics has some page load timings but that's going away soon and nothing afaik is in GA4. I've seen an example of building a page load timer in tag manager and dumping the results into an event. Source: about 1 year ago
  • Extreme confusing over Speed Index results -- webpagetest.org
    So I am working on rebuilding our company's site with a new stack. I am running tests using webpagetest.org, and I am having trouble fully understanding the speed index results as well as the film strip view. The page renders quite fast everywhere I test it. Google Lighthouse shows it in the 90s + for performance score, however when I test the page on webpagetest, I get load times of 77 seconds (NOT MS) which is... Source: about 1 year ago
  • Does anyone else experience pure ecstasy when they get 100 on Lighthouse? 😩
    Webpagetest.org is great, and checking OP's site they have done an incredible job, I don't think I have ever made or seen an Ecom site this slick. Super clean waterfall view. Source: about 1 year ago
  • Performance scores for Google Lighthouse/Insights seem to be very inaccurate
    Thanks for the recommendation regarding webpagetest.org, another user made a similar recommendation so I will check it out. Source: about 1 year ago
View more

What are some alternatives?

When comparing HelpScout and WebPagetest, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GTmetrix - GTmetrix is a free tool that analyzes your page's speed performance. Using PageSpeed and YSlow, GTmetrix generates scores for your pages and offers actionable recommendations on how to fix them.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PageSpeed Insights - PageSpeed is addon for ...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Lighthouse - Lighthouse is an open-source, automated tool for improving the quality of web pages.

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