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HelpScout VS SiteSpeakAI

Compare HelpScout VS SiteSpeakAI and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

SiteSpeakAI logo SiteSpeakAI

Automate your customer support with ChatGPT.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • SiteSpeakAI Landing page
    Landing page //
    2023-10-09

SiteSpeakAI helps you to automate your customer support using AI by creating a custom trained and embeddable GPT support chatbot that can answer questions about your products and services in real-time and reduce your support tickets.

Features: * Custom train AI on your content * Smart responses that guides your visitors to the correct information * Live chat support / human-in-the-loop * Fully customizable chatbot that includes dark mode * Chat history * Chatbot analytics * Integrates with 6000+ apps via Zapier * API access

Benefits: * Reduces your support time and cost * Provide 24/7 customer support * Capture more leads * Train and support staff

Use cases: * Customer support bot * AI Tutor * Sales chatbot

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

SiteSpeakAI

Website
sitespeak.ai
Pricing URL
Official SiteSpeakAI Pricing
$ Details
freemium $30.0 / Monthly
Release Date
2023 June
Edit details

HelpScout features and specs

No features have been listed yet.

SiteSpeakAI features and specs

  • Chat with PDFs: Yes
  • Chat with your APIs: Yes
  • Chat with your Database: Yes
  • Escalate to human support: Yes
  • Live chat: Yes
  • API Access: Yes
  • Custom ChatGPT Model Training: Yes
  • Zapier integration: Yes
  • Slack integration: Yes
  • Chat history: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

SiteSpeakAI videos

+ Add

SiteSpeakAI - Train ChatGPT With Your Own Data

Category Popularity

0-100% (relative to HelpScout and SiteSpeakAI)

HelpScout

SiteSpeakAI

Help Desk
100 100%
Help Desk
0% 0
Customer Support
95 95%
Customer Support
5% 5
AI Assistant
0 0%
AI Assistant
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using HelpScout and SiteSpeakAI. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and SiteSpeakAI

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

SiteSpeakAI Reviews

We have no reviews of SiteSpeakAI yet.
Be the first one to post

Social recommendations and mentions

SiteSpeakAI might be a bit more popular than HelpScout. We know about 2 links to it since March 2021 and only 2 links to HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

SiteSpeakAI mentions (2)

  • Show HN: AI Score My Site
    Hi, I created AI Score My Site as a small tool to verify that I could crawl, index and formulate questions and answers for my customer sites on https://sitespeak.ai. I've been using it internally, but decided to launch it as a free tool to let anyone see how easily AI would be able to extract information from their website and hopefully help them prepare for the future of SEO? Would love hear your feedback and... - Source: Hacker News / 9 months ago
  • Show HN: Dataherald AI – Natural Language to SQL Engine
    Very nice! I added a similar feature to https://sitespeak.ai recently that allows my users to connect their virtual assistant to a Sqlite database to retrieve data to answer visitor questions. Initially this was just a way around the difficulty of "chatting to a CSV" so the solution was to convert any CSV to a Sqlite database and using that, but it's proved very useful. Will definitely look at using Dataherald for... - Source: Hacker News / 9 months ago

What are some alternatives?

When comparing HelpScout and SiteSpeakAI, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WebAgent AI - Your website's personal AI Assistant

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dialogflow - Conversational UX Platform. (ex API.ai)

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

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