Software Alternatives, Accelerators & Startups

HelpScout VS Price2Spy

Compare HelpScout VS Price2Spy and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Price2Spy logo Price2Spy

Price2Spy is a price monitoring, pricing analytics, and repricing tool, meant to help eCommerce professionals keep an eye on their competitors or retailers.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Price2Spy Landing page
    Landing page //
    2023-08-03

A highly-specialized online tool, Price2Spy is launched back in 2011 and is now used by more than 680 companies of all sizes, worldwide.

It helps eCommerce professionals to monitor, track and analyze their competitors' or retailers' product pricing and availability. Users are offered both pricing acquisition as well as multiple reporting mechanisms for analyzing data.

Price2Spy is based on 4 main mechanisms (price comparison, price change alerts, pricing analytics, and repricing), it provides essential aid – both in everyday pricing operations (an email alert each time it detects a price or availability change) and in strategic decision-making.

With advanced features like B2B price checks (prices protected by username/password), in-cart price capturing, and stealth IP monitoring, it represents a state-of-the-art solution when it comes to price monitoring.

Price2Spy is even capable of monitoring websites that are built to shield off monitoring applications. You can virtually see the pricing of your competition even if their websites don’t want to be monitored.

The Repricing module enables you to define your own pricing strategies identity which products can go up / down in price, and get these prices changed in your online store.

There is little to be done from your end to get the system up and running. Price2Spy offers tutorials, demos, and online support to help users along the way.

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
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Price2Spy

$ Details
paid Free Trial $26.95 / Monthly (Basic plan, up to 100 URLs (max. 80 sites))
Platforms
Browser Windows Android iOS Web REST API Google Chrome Linux Mac OSX Shopify Magento WooCommerce Firefox Safari iPhone Internet Explorer BigCommerce

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Price2Spy videos

Full Scope of Price2Spy Services

More videos:

  • Tutorial - Price2Spy introduction - how to monitor your competitor prices
  • Tutorial - Price2Spy tutorial #16 - Product data extraction (aka: Crawl services)
  • Tutorial - Price2Spy Tutorial #9 - Capturing more than just product price

Category Popularity

0-100% (relative to HelpScout and Price2Spy)
Customer Support
100 100%
0% 0
Data Dashboard
0 0%
100% 100
Help Desk
100 100%
0% 0
eCommerce Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Price2Spy

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Price2Spy Reviews

Top 15 Price Monitoring Tools For E-Commerce In 2022
Price2Spy is an e-commerce price monitoring tool for small and large online retailers. The system includes capabilities for tracking, monitoring, and analyzing rival prices. The platform offers the following services:
Source: adscale.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Price2Spy mentions (0)

We have not tracked any mentions of Price2Spy yet. Tracking of Price2Spy recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Price2Spy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hull - The engagement layer for the internet. Hull is a platform that offers identity management, user engagement, segmentation and targeted messaging for your app.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SAP Crystal Reports - SAP Crystal Reports offers easy-to-use BI and reporting tool to design and deliver meaningful business reports.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Drmetrix - DRMetrix is the first 24/7 commercial monitoring platform designed for the direct response television industry