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HelpScout VS Notion

Compare HelpScout VS Notion and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Notion logo Notion

All-in-one workspace. One tool for your whole team. Write, plan, and get organized.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Notion Landing page
    Landing page //
    2023-09-12

HelpScout features and specs

  • User-Friendly Interface
    HelpScout is known for its intuitive and easy-to-use interface, which reduces the learning curve for new users and makes it easier for support teams to manage customer inquiries efficiently.
  • Integrated Knowledge Base
    HelpScout offers an integrated knowledge base, allowing businesses to create and organize self-service resources for customers, reducing the number of support tickets.
  • Collaboration Features
    With features like private notes, assignments, and collision detection, teams can collaborate effectively on customer issues without duplicating efforts or missing important information.
  • Multichannel Support
    HelpScout supports email, live chat, and phone integrations, enabling teams to handle customer inquiries from various channels within a single platform.
  • Customer Profiles
    HelpScout provides detailed customer profiles, which include interaction history and data from integrated apps, helping support agents to offer personalized support.
  • Strong API and Integrations
    The platform offers a robust API and integrates with numerous third-party applications, such as CRM, e-commerce, and project management tools, enhancing its functionality and adaptability.
  • Reporting and Metrics
    HelpScout includes comprehensive reporting and analytics tools that provide insights into team performance, customer satisfaction, and ticket trends, helping businesses to improve their support operations.
  • Scalability
    HelpScout is designed to support small businesses as well as larger teams, making it a scalable solution that can grow with the company's needs.

Possible disadvantages of HelpScout

  • Cost
    HelpScout's pricing can be considered high, especially for smaller businesses or startups with tight budgets, when compared to some other customer support solutions.
  • Limited Customization
    Some users find that HelpScout offers limited customization options for workflows and ticket forms compared to more flexible support platforms.
  • No Built-In Phone Support
    While HelpScout integrates with third-party phone systems, it does not offer built-in phone support, which might be a drawback for businesses that rely heavily on phone interactions.
  • Chat Functionality
    The live chat feature is relatively basic and may not include advanced functionalities found in dedicated live chat platforms.
  • Limited Automation
    HelpScout's automation rules, while useful, can be less sophisticated compared to other help desk solutions offering more complex workflow automation capabilities.
  • Storage Limitations
    There are storage limitations on the number of attachments per customer conversation, which may be a constraint for businesses that need to regularly exchange large files with customers.
  • Ticket Management
    Some users report that the ticket management system could be improved, particularly in handling ticket prioritization and categorization.
  • Mobile App Limitations
    The mobile app, while functional, has fewer features and is less robust than the desktop version, limiting the ability of support teams to work effectively on the go.

Notion features and specs

  • All-in-One Workspace
    Notion combines note-taking, task management, databases, calendars, and collaboration features in a single platform, reducing the need for multiple tools.
  • Highly Customizable
    Users can tailor Notion to fit their specific workflow with customizable templates, pages, and databases, making it versatile for various use cases.
  • Collaboration Features
    Notion offers seamless collaboration with real-time editing, comments, mentions, and shared workspaces, enhancing teamwork and productivity.
  • Cross-Platform Availability
    Notion is available on multiple platforms, including web, desktop, and mobile, providing flexibility and accessibility from anywhere.
  • Integration Capability
    Notion supports integrations with various third-party applications like Google Drive, Slack, and Trello, allowing for a more interconnected workflow.

Possible disadvantages of Notion

  • Learning Curve
    Due to its extensive features and customization options, new users might find Notion challenging to learn and navigate initially.
  • Performance Issues
    Some users report that Notion can become slow or experience lag, especially with large databases and complex pages.
  • Offline Limitations
    While Notion offers some offline capabilities, its functionality is significantly reduced without an internet connection, which can be inconvenient for some users.
  • Pricing for Teams
    Though Notion offers a free version, its premium plans can be expensive for larger teams, which may be a constraint for startups or small businesses.
  • Privacy Concerns
    As with any cloud-based service, there are potential privacy and data security concerns, especially for users handling sensitive information.

Analysis of HelpScout

Overall verdict

  • HelpScout is a strong choice for businesses looking for a customer support platform that is intuitive and scalable. Its robust feature set caters to different sizes of businesses, making it a versatile solution for enhancing customer service.

Why this product is good

  • HelpScout is considered good due to its user-friendly interface, excellent customer support features, and comprehensive tools for managing email communication. It offers various integrations with other applications, automation capabilities, and reporting features that facilitate efficient customer service operations. Additionally, it allows teams to collaborate easily, improving the overall customer support experience.

Recommended for

  • Small to medium-sized businesses looking to improve their customer support operations
  • Teams that require collaboration tools to enhance productivity
  • Companies seeking to streamline their email-based customer service with automation and integrations

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Notion videos

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The Most Powerful Productivity App I Use - Notion

More videos:

  • Review - I switched to Notion for a week... Here's what happened!
  • Review - Notion is Truly an All-in-One Productivity Tool (App Review)

Category Popularity

0-100% (relative to HelpScout and Notion)

HelpScout

Notion

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using HelpScout and Notion. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Notion

HelpScout Reviews

9 Best Tidio Alternatives Compared
HelpScout is built for email-centric businesses, which means their live chat and automation functionality is less-developed compared to Tidio’s. HelpScout also doesn’t offer an AI-powered chatbot, which means more tickets for your agents to manage.
Source: www.tidio.com
The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com

Notion Reviews

  1. jk22
    · consultant at GFI ·
    Notion has helped in documenting our business

    It's been very very helpful to streamline different people on our team, especially remote workers to help them understand what's going on in our business without 100s of meetings.

    👍 Pros:    Ui is very attractive|Easy to use|Great for collaboration|Good customer service|Free to use
    👎 Cons:    Steep learning curve
  2. Ramesh Kumar
    · Product Manager at Aerial ·
    Extremely helpful- made life easier

    My remote-first start-up has eliminated more than 200+ hours of meetings and 1000s of mismanaged documents because our entire communication happens through Notion.

    👍 Pros:    Clean ui|File sharing|Modular
    👎 Cons:    Learning curve
  3. Boyd Richardson
    · Writer at SE ·

    As someone who's always on the lookout for the perfect productivity app, I was excited to try out Notion. It promises to be an all-in-one tool for everything from note-taking to project management to personal wikis.

    From the moment you open Notion, you can tell that it's different from other productivity apps. The interface is sleek and modern, and it's easy to navigate. The app is divided into pages, which can be customized with different templates to fit your needs. You can create to-do lists, databases, wikis, calendars, and more.

    One of the things I love about Notion is the ability to create relationships between pages. For example, you can create a database of your favorite books and then link to a page with your book reviews. Or you can create a to-do list and link to a page with notes about the task. This feature makes it easy to keep all of your information in one place and to connect related items.

    🏁 Competitors: Microsoft Loop
    👍 Pros:    Highly customizable|All in one|Collaboration|Cross platform
    👎 Cons:    Steep learning curve
Top 10 Productivity Apps for MacOS 2025
Okay, I know, I know. Notion is probably the most predictable pick for a productivity app list. But here’s the thing: It’s popular for a reason. Notion’s flexibility, customisation, and overall smooth user experience make it a standout, no matter how many times it pops up on productivity lists. Whether you’re organising tasks, taking notes, or creating databases, Notion lets...
Source: dev.to
Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
If you're looking for a Notion alternative that supports real, scalable teamwork, you're not alone. Whether you’ve outgrown Notion or are just exploring more robust, team-friendly platforms, here’s a breakdown of the top 10 alternatives in 2025—and why Ledger is becoming the go-to choice for modern teams.
Source: www.ledgerteams.com
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
Notion: More than a task manager, it acts as a knowledge base. You can store guidelines, references, wikis, and to-do lists all under one roof.
Source: medium.com
11 Popular Knowledge Management Tools to Consider in 2025 
Notion AI (Optional Add-on) – $8 per user/month (billed annually). Available for all plans (including the free plan)
Source: knowmax.ai
11 Best Google Keeps Alternatives for 2024
Unlike other note-taking apps, Notion stands out for its endless customization. It’s like an all-in-one workspace structured by pages and blocks.
Source: upbase.io

Social recommendations and mentions

Based on our record, Notion seems to be a lot more popular than HelpScout. While we know about 441 links to Notion, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 2 years ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 3 years ago

Notion mentions (441)

  • Cool SHIT you can do with docker
    Two of the most popular open source note taking app are affine (basically notion but open source) and obsidian (which stores notes in markdown). - Source: dev.to / 7 months ago
  • Ask HN: Who is hiring? (October 2024)
    Notion | https://notion.so | Android Engineer | SF | hybrid (in office 2x a week) | Full time 
      Level: Mid/Mid+ (4-6yrs experience).
    - Source: Hacker News / 9 months ago
  • Karyam: Simples everyday writing app
    Advanced Notion and Google Doc writing editor. - Source: dev.to / about 1 year ago
  • My blog post workflow
    I manage my non-work and work-adjacent tasks in Notion. Whenever I have an idea, regardless of how big or small or silly or achievable it is, I'll add it to Notion, and use labels to categorise it by type of output (e.g. blog, silly project, website update). Today I wanted to write a short post for my site. I clicked on the filtered blog post view, and selected this one (because I hoped it would be a quick one!). - Source: dev.to / over 1 year ago
  • 6 AI tools that feels illegal to know🤖
    Notion.so redefines workspaces. With its intelligent organization and collaboration features, it's more than a productivity tool—it's a digital haven. Discover the art of streamlined and efficient teamwork. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing HelpScout and Notion, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

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