Software Alternatives & Reviews

HelpScout VS NAKIVO Backup for Microsoft 365

Compare HelpScout VS NAKIVO Backup for Microsoft 365 and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

NAKIVO Backup for Microsoft 365 logo NAKIVO Backup for Microsoft 365

NAKIVO Backup for Microsoft 365 delivers fast and reliable data protection and recovery for Exchange Online, Microsoft Teams, OneDrive for Business and SharePoint Online.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • NAKIVO Backup for Microsoft 365
    Image date //
    2024-01-09

NAKIVO Backup & Replication delivers reliable and flexible protection for Microsoft 365 data in Exchange Online, Microsoft Teams, OneDrive for Business and SharePoint Online. Data is backed up to a local repository for quick access and recovery whenever needed.

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-

NAKIVO Backup for Microsoft 365

Website
nakivo.com
$ Details
freemium $9.7 / Annually (per user for a 3-year subscription)
Platforms
VMWare Hyper-V Amazon EC2 NAS Nutanix Oracle Database Windows Linux MO365 Proxmox VE

HelpScout features and specs

No features have been listed yet.

NAKIVO Backup for Microsoft 365 features and specs

  • M365 backup: Yes
  • VM backup: Yes
  • Cloud backup: Yes
  • Disaster recovery: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

NAKIVO Backup for Microsoft 365 videos

How to Back Up and Recover Exchange Online Data | NAKIVO Backup & Replication

Category Popularity

0-100% (relative to HelpScout and NAKIVO Backup for Microsoft 365)
Help Desk
100 100%
0% 0
Cloud Storage
0 0%
100% 100
Customer Support
100 100%
0% 0
Backup And Disaster Recovery

Questions and Answers

As answered by people managing HelpScout and NAKIVO Backup for Microsoft 365.

Who are some of the biggest customers of your product?

NAKIVO Backup for Microsoft 365's answer:

Siemens, Honda, Eiffage, Johns Hopkins University, Radisson Hotel, Cisco

What makes your product unique?

NAKIVO Backup for Microsoft 365's answer:

NAKIVO Backup for Microsoft 365 distinguishes itself from competitors through its flexible backup storage options, granular recovery capabilities, native change tracking for efficient backups, ransomware protection with local storage, compliance and e-discovery features, centralized management and reporting, and cost-effective and scalable solution. These unique features make it a robust and reliable solution for safeguarding Microsoft 365 data.

Why should a person choose your product over its competitors?

NAKIVO Backup for Microsoft 365's answer:

NAKIVO Backup for Microsoft 365 stands out as a superior choice compared to its competitors due to its flexible storage options, granular recovery capabilities, efficient change tracking, ransomware protection, compliance features, centralized management, and cost-effectiveness.

These distinctive qualities make it an ideal solution for organizations seeking comprehensive data protection and compliance with Microsoft 365 data regulations.

How would you describe your primary audience?

NAKIVO Backup for Microsoft 365's answer:

NAKIVO Backup & Replication serves a diverse audience, including IT administrators, managed service providers (MSPs), business owners, and data protection professionals.

Its robust features, ease of use, scalability, flexibility, and advanced capabilities make it a valuable tool for organizations of all sizes seeking comprehensive data protection and compliance.

What's the story behind your product?

NAKIVO Backup for Microsoft 365's answer:

In response to the growing demand for data protection for Microsoft 365, NAKIVO developed NAKIVO Office 365 Backup, a comprehensive solution with granular backup and restore, native change tracking, ransomware protection, compliance features, and centralized management.

It has been widely adopted and praised for its innovative features, ease of use, and reliability. NAKIVO continues to evolve with the latest data protection technologies to safeguard organizations' Microsoft 365 data.

Which are the primary technologies used for building your product?

NAKIVO Backup for Microsoft 365's answer:

NAKIVO Backup for Microsoft 365 relies on cutting-edge technologies, including native Microsoft change tracking, incremental and differential backups, data deduplication, granular backup and restore, ransomware protection, compliance features, and centralized management and reporting, to provide comprehensive data protection for Microsoft 365 environments.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and NAKIVO Backup for Microsoft 365

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

NAKIVO Backup for Microsoft 365 Reviews

We have no reviews of NAKIVO Backup for Microsoft 365 yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

NAKIVO Backup for Microsoft 365 mentions (0)

We have not tracked any mentions of NAKIVO Backup for Microsoft 365 yet. Tracking of NAKIVO Backup for Microsoft 365 recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and NAKIVO Backup for Microsoft 365, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Acronis Backup and Recovery - Acronis Backup is a data recovery solution that offers more ways of storing and recovering drives, folders and files as compared to other similar solutions.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Veeam - Veeam develops backup, disaster recovery and virtualization management software for VMware and Hyper-V virtual environments.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Vembu - Vembu provides Backup and Disaster Recovery software for Virtual data center. We offer VMware backup, Hyper-v backup and Physical server backup software.