Software Alternatives, Accelerators & Startups

HelpScout VS Missive

Compare HelpScout VS Missive and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Missive logo Missive

Team communication app now supporting FB, Twitter & SMS
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Missive Landing page
    Landing page //
    2023-02-10

Email, group chat and tasks for productive teams. One app for all your internal and external communication. Work management at its best. Try it free!

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-

Missive

$ Details
freemium $14.0 / Monthly (^ 6 months history)
Platforms
iPhone iPad Mac OSX Windows Android Web

HelpScout features and specs

No features have been listed yet.

Missive features and specs

  • Team chat: Yes
  • Team inbox (email, SMS, etc.): Yes
  • Rules & automation: yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Missive videos

Missive Email: Features, Pricing and Thoughts

More videos:

  • Review - Don't Dismiss Missive As The Communication Tool Your Team Needs

Category Popularity

0-100% (relative to HelpScout and Missive)
Help Desk
94 94%
6% 6
Email
0 0%
100% 100
Customer Support
100 100%
0% 0
Customer Service
100 100%
0% 0

User comments

Share your experience with using HelpScout and Missive. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Missive

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Missive Reviews

  1. Best collaborative email app

    Missive is by far the best collaborative email app for small/medium teams. I've tried many of them over the years and Missive just stands out. Also their team is super responsive and push bug fixes and new features weekly.

    🏁 Competitors: Front

Social recommendations and mentions

Based on our record, Missive should be more popular than HelpScout. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Missive mentions (14)

  • How does one work with emails as comments to tasks?
    Another alternative that many ClickUp users rely on is Missive (https://missiveapp.com). It offers similar functionality to Front but at a more affordable price. However, let's be honest, it still revolves around converting emails into URL links within ClickUp tasks and vice versa in the email app. The aesthetics leave much to be desired, and with the updated way links are displayed in task comments or with... Source: 10 months ago
  • Best Mac Mail app
    Missive is a really good email client and made us love email again. It's not cheap (they have a free version) but it's great and still cheaper than Superhuman. Source: 12 months ago
  • Self-Hosted Team-Email (like Missive, Spark, Front)
    So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts. Source: over 1 year ago
  • Crunchy Bridge's Ruby Back End: Sorbet, Tapioca, and Parlour
    Amen to that. We reached $2M ARR as 3 engineers at Missive [1]. As the CTO, I can tell life wouldn’t quite be the same without the ability to save the day in the production console at the speed of light. [1] https://missiveapp.com/. - Source: Hacker News / over 1 year ago
  • Show HN: Open-Sourcing InboxSDK (YC S11) – Build Apps in Gmail
    I love Streak for singleplayer but prefer Missive or Front for collaboration. It would be awesome if someone can turn Gmail into a collaboration hub like https://missiveapp.com/ or Front with this SDK. - Source: Hacker News / over 1 year ago
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What are some alternatives?

When comparing HelpScout and Missive, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Front - The platform for exceptional customer service at scale.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Spark Mail - Spark helps you take your inbox under control. Instantly see what’s important and quickly clean up the rest. Spark for Teams allows you to create, discuss, and share email with your colleagues

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pingly - Your communication hub — Email, text & voice in one app