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HelpScout VS Microsoft 365

Compare HelpScout VS Microsoft 365 and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Microsoft 365 logo Microsoft 365

Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Microsoft 365 Landing page
    Landing page //
    2022-04-16

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Microsoft 365 videos

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What is Office 365

More videos:

  • Review - The Merger - S3E8 - The Office In Review
  • Review - Performance Review - S2E8 - The Office in Review
  • Review - Checking Out Microsoft Office 365
  • Review - Microsoft Office 365 review: Online, offline, any good?
  • Review - All 9 Seasons of The Office Ranked!
  • Review - 🤷‍♂️ What is Microsoft 365 - Explained
  • Review - Is a Microsoft 365 Subscription Worth It?

Category Popularity

0-100% (relative to HelpScout and Microsoft 365)

HelpScout

Microsoft 365

Customer Support
100 100%
Customer Support
0% 0
Office Suites
0 0%
Office Suites
100% 100
Help Desk
100 100%
Help Desk
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

Share your experience with using HelpScout and Microsoft 365. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Microsoft 365

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Microsoft 365 Reviews

  1. Always backup your Office 365 data

    Microsoft Office 365 is an amazing software that helps companies establish their business, so a backup is a must since Microsoft is not offering the proper backup.

    🏁 Competitors: Google Docs
    👍 Pros:    Great set of functions
    👎 Cons:    No backup
112 Best Chrome Extensions You Should Try (2021 List)
Office Editing For Docs, Sheets & Slides is an offline chrome extension that helps you edit Microsoft Word, Excel, and Powerpoint files without Office installed on your PC. It opens Docx and other files in a new tab instead of downloading them locally.
Source: www.einsstark.tech
The BEST Email Hosting Providers for Small Business in 2021
There are 4 deployment steps to set up an account on Microsoft 365 Business. The initial step is acquiring a subscription and assigning Microsoft 365 Business licenses to the user. Then you use the set-up wizard to configure the account. Once you install the Office apps on your devices, the final step is to prepare your PCs by using the Windows AutoPilot.
Source: www.thesearchengineshop.com

Social recommendations and mentions

Based on our record, Microsoft 365 should be more popular than HelpScout. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Microsoft 365 mentions (12)

  • Need to count calls on certain days in certain time slots
    Yes it does change, will not work for 2016, but it works for excel online at office.com, which is free with a microsoft account. Source: 6 months ago
  • Change SharePoint Start Page for All
    When our users go to office.com, login and click the waffle for SharePoint, I want to change this landing page. Right now, it goes to https://ourdomain.sharepoint.com/_layouts/15/sharepoint.aspx and once users are in SP, if they ever click the home button it will direct them to this page as well. I want to change this to a new site we created that makes browsing our sites and sharing information/events much... Source: 6 months ago
  • Has anyone seen same behavior with AAD laptops reaching out to internal DCs on ports 88, 389, and 445
    Authentication happens through a 3rd party so when we try to login to office.com with our company accounts it redirect us to this 3rd party company that handles our logins. Source: 6 months ago
  • Where is the Copilot in Excel?
    I've looked in office.com (using Chrome) and Excel 365 for Mac (Version 16.79). Nothing in the top-right corner except "Analyze Data". And when I try to search for in the the Tell Me or Help menu, it acts like it has no idea what Copilot is. Source: 6 months ago
  • Autopilot "other user" login. Also "incorrect password".
    The password change goes through fine though. We can verify this by going to office.com on another laptop. Source: 7 months ago
View more

What are some alternatives?

When comparing HelpScout and Microsoft 365, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LibreOffice - Free office suite, open source, and compatible with .doc, .docx, .xls, .xlsx, .ppt, .pptx files. Updated regularly – download for free. Originally based on OpenOffice.org.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache OpenOffice - Apache OpenOffice is an open source, office document productivity suite.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Workspace - Google's encompassing suite of cloud-based business apps.

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