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HelpScout VS MediaWiki

Compare HelpScout VS MediaWiki and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

MediaWiki logo MediaWiki

MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • MediaWiki Landing page
    Landing page //
    2023-07-23

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

MediaWiki

Website
mediawiki.org
Pricing URL
-
$ Details
-
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

MediaWiki videos

+ Add

Using A Self Hosted MediaWiki As A Private Documentation Server with Visual Editor

More videos:

  • Review - MediaWiki vs. Confluence

Category Popularity

0-100% (relative to HelpScout and MediaWiki)

HelpScout

MediaWiki

Help Desk
100 100%
Help Desk
0% 0
WiKi
0 0%
WiKi
100% 100
Customer Support
100 100%
Customer Support
0% 0
Note Taking
0 0%
Note Taking
100% 100

User comments

Share your experience with using HelpScout and MediaWiki. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and MediaWiki

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

MediaWiki Reviews

Top 12 Self-hosted Wiki Engines for 2024: A Comprehensive Guide
Released in 2002, MediaWiki replaced the initial UseModWiki software used by Wikipedia. It evolved with Wikipedia's growth, introducing features like namespaces, watchlists, and user talk pages. It's been adopted by many organizations for their wikis due to its robust and scalable nature.
Source: medevel.com
The 10 Best Self-hosted Wiki Software for Linux System
MediaWiki is an outstanding self-hosted Wiki software for editing rich multimedia and developing collaborative projects. It is based on the Open Source Technology Project (OST), which allows the distribution of software modules. The main difference between MediaWiki and other wiki software is that MediaWiki uses a lightweight wiki markup, which is easier to learn in the...
Source: www.ubuntupit.com
Best 11 Open-source Free Wiki Engines for teams and enterprise in 2022
MediaWiki is an open-source Wiki engine that runs Wikipedia. It is the oldest system in the list and some may consider it the king of Wiki engines. It supports almost all available languages as it is easy to install and use.
Source: medevel.com
The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
MediaWiki is a free wiki software that runs platforms like Wikipedia and Wiktionary. It helps in collecting and managing knowledge and making it available to your target audience. Customizable and reliable, this wiki tool requires server maintenance and installation. The best part about MediaWiki is that it provides translation services that help you localize the wiki in...
Source: www.proprofskb.com
17 open source wiki engine/software
MediaWiki is a free and open source server based wiki engine written in PHP developed by Wikipedia. MediaWiki is an extremely powerful, scalable software and a feature-rich wiki implementation, that uses PHP to process and display data stored in its MySQL database. Pages use MediaWiki’s wiki-text format, so that users without knowledge of XHTML or CSS can edit pages easily...
Source: gadgetxplore.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

MediaWiki mentions (0)

We have not tracked any mentions of MediaWiki yet. Tracking of MediaWiki recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and MediaWiki, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wiki.js - An open source, modern and powerful wiki app built on Node.js, Git, and Markdown.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TiddlyWiki - a non-linear personal web notebook

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