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HelpScout VS Jotform

Compare HelpScout VS Jotform and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Jotform logo Jotform

Free Online Form Builder & Form Creator
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Jotform Landing page
    Landing page //
    2022-06-12

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Jotform

Website
jotform.com
Pricing URL
Official Jotform Pricing
$ Details
freemium $34.0 / Monthly (25 Forms / 1,000 Monthly Submissions)
Platforms
Android iOS Web
Release Date
2006 January
Edit details

HelpScout features and specs

No features have been listed yet.

Jotform features and specs

  • Form Builder: https://www.jotform.com/build/
  • Jotform Apps: https://www.jotform.com/products/apps/
  • Jotform Enterprise: https://www.jotform.com/enterprise/
  • Jotform Store Builder: https://www.jotform.com/products/store-builder/
  • Jotform Tables: https://www.jotform.com/products/tables/
  • Jotform Inbox: https://www.jotform.com/features/inbox/
  • Jotform Mobile Forms: https://www.jotform.com/products/mobile-forms/
  • Jotform Approvals: https://www.jotform.com/products/approvals/
  • Jotform Report Builder: https://www.jotform.com/products/report-builder/
  • Jotform Smart PDF Forms: https://www.jotform.com/products/smart-pdf-forms/
  • Jotform PDF Editor: https://www.jotform.com/products/pdf-editor/

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Jotform videos

+ Add

JotForm Review - Beginner to Expert PREVIEW by Bizversity.com

More videos:

  • Tutorial - How to Use JotForm to Create Online Forms & Fillable PDFs
  • Tutorial - JotForm 4.0 // A Tutorial & Review
  • Tutorial - Jotform Tutorial: How to Use Jotform

Category Popularity

0-100% (relative to HelpScout and Jotform)

HelpScout

Jotform

Help Desk
100 100%
Help Desk
0% 0
Form Builder
0 0%
Form Builder
100% 100
Customer Support
100 100%
Customer Support
0% 0
Forms And Surveys
0 0%
Forms And Surveys
100% 100

User comments

Share your experience with using HelpScout and Jotform. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Jotform

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Jotform Reviews

Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Online marketplaces show users rate Jotform as superior to Typeform in areas like “easy to do business with” and “easy to admin.” Jotform is another piece of software that allows users to choose from a static or question-per-page view.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
While JotForm is an excellent Typeform alternative, it also has certain disadvantages. One major concern is that JotForm's interface can sometimes be clunky and complicated to navigate.
Source: marketsplash.com
11 Best Typeform Alternatives to Check-in 2022
JotForm is a fully-featured online form builder and a survey tool similar to TypeForm that makes it easy to create robust forms and collect crucial customer data. This Typeform alternative acts as a gateway to gather significant information to power your business. It also makes online data and payment collection as seamless as possible to never let the work slow down.
Source: qualaroo.com
The 11 Best Online Form Builder Apps in 2019
JotForm lets you build a free form that does everything you need it to do and looks exactly how you want it to look. JotForm's forms are much more customizable than forms created on Google Forms and Microsoft Forms, and unlike Wufoo, JotForm even lets you do things like accept payments and collect signatures without upgrading to a premium plan.
Source: zapier.com

Social recommendations and mentions

Based on our record, Jotform should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Jotform mentions (3)

  • This seems like a new scam, right?
    Sure, you took down jotform.com, a legitimate website (it's still up by the way). Source: over 1 year ago
  • Recommendations to help me with teaching the extended response section of the GED RLA exam?
    Something akin to a fill-in-the-blank template maybe? This was all prompted by my beginning to write one on jotform.com. I began doing it and then realized that there are probably thousands of similar templates that are way better. Thanks for any help and let me know if you'd like to share resources in the near future. Source: about 2 years ago
  • How can I include object keys as headings when using IMPORTJSONAPI?
    I'm trying to import data from Jotform so the structure of the JSON can vary. Here's an example though:. Source: over 2 years ago

What are some alternatives?

When comparing HelpScout and Jotform, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Forms - Simple web forms from Google.

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