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HelpScout VS DiscoverOrg

Compare HelpScout VS DiscoverOrg and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

DiscoverOrg logo DiscoverOrg

DiscoverOrg is an IT sales intelligence platform providing technology marketers access to data, IT org charts, and real time projects.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • DiscoverOrg Landing page
    Landing page //
    2021-12-18

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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DiscoverOrg videos

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ZoomInfo Powered by DiscoverOrg Review: by Nancy Nardin of Smart Selling Tools

More videos:

  • Review - How $165M ARR DiscoverOrg Sales Operation Works
  • Review - Why Recommend DiscoverOrg?

Category Popularity

0-100% (relative to HelpScout and DiscoverOrg)

HelpScout

DiscoverOrg

Customer Support
100 100%
Customer Support
0% 0
Sales Tools
0 0%
Sales Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Lead Generation
0 0%
Lead Generation
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and DiscoverOrg

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

DiscoverOrg Reviews

Top 15 Lead Generation Companies & Agencies Worth Checking Out In 2023
DiscoverOrg was originally a sales and marketing intelligence platform that focused on providing accurate and comprehensive information about companies, their key decision-makers, and other relevant data to help sales and marketing teams target and engage potential clients more effectively.
Source: snov.io
The Top Lead Generation Companies in the US – 2023
Rather than traditional lead generation, DiscoverOrg is a B2B intelligence platform that uses data collection technology designed to give you deeper insights into your leads and lead funnel. They employ teams of researchers who specialize in information gathering techniques combined with a phone-based sales program to nurture leads into customers.
Source: firstpagesage.com
Top 26 Lead Generation Companies of 2023
DiscoverOrg is a cloud-based verified B2B lead database that provides you with crucial firmographic and psychographic data. It claims to provide one of the most accurate contact and data providers on the market.
Source: salespanel.io
13 Best B2B Lead Generation Companies To Look For In 2023
DiscoverOrg is a B2B contacts hub. They’ll put you in touch with B2B leads and provide you with company data so you can make an informed decision before pitching a prospect. DiscoverOrg guarantees that their information is at least 95% correct. This is because they use a process that combines humans, technology, and research. It is a cloud-based platform that is simple and...
Source: www.unboundb2b.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

DiscoverOrg mentions (0)

We have not tracked any mentions of DiscoverOrg yet. Tracking of DiscoverOrg recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and DiscoverOrg, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Clearbit - Clearbit provides Business Intelligence APIs

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZoomInfo - ZoomInfo is a B2B database providing detailed business information on people and companies.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

InsideView - InsideView aggregates and curates all the company and contact data, news and social insights, and professional connections you need to do business better.

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