Software Alternatives & Reviews

Helprace VS ProProfs Knowledge Base

Compare Helprace VS ProProfs Knowledge Base and see what are their differences

Helprace logo Helprace

Helprace is a customer service software suite linking a ticket system with help desk software, giving customer support agents a complete helpdesk solution.

ProProfs Knowledge Base logo ProProfs Knowledge Base

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.
  • Helprace Landing page
    Landing page //
    2021-10-03
  • ProProfs Knowledge Base Landing page
    Landing page //
    2023-07-04

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

Helprace videos

Helprace: a Zendesk Alternative

More videos:

  • Review - Translation Portal - Helprace

ProProfs Knowledge Base videos

How to Create a Stunning Knowledge Base in 5 Minutes

More videos:

  • Review - ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.

Category Popularity

0-100% (relative to Helprace and ProProfs Knowledge Base)
Help Desk
44 44%
56% 56
Knowledge Management
0 0%
100% 100
Customer Support
42 42%
58% 58
Customer Service
64 64%
36% 36

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helprace and ProProfs Knowledge Base

Helprace Reviews

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ProProfs Knowledge Base Reviews

  1. Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature


Best 25 Software Documentation Tools 2023
ProProfs Knowledge Base is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ProProfs Knowledge Base is packed with out-of-the-box features that assist you in every step of the document creation process right from authoring and editing to designing and finally publishing. This tool is pretty simple to use and requires zero coding skills to get started.

What are some alternatives?

When comparing Helprace and ProProfs Knowledge Base, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Kbee - Create a wiki in 5 minutes Kbee turns your Google Drive folders into a fast, searchable wiki for you and your team.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.