HelpJuice
HelpDocs
Malcolm App
HelpScout
Document360
Typeform
Zendesk Support
Zendesk
Archbee.io
ReadMe
Slite
Docusaurus
GitBook
Gyde AI Screenshot Guidance Platform
ScribeHow
Google Docs
Helpjuice: Leading Knowledge Base Software for Support & Collaboration
Helpjuice offers an easy-to-use knowledge base solution designed to reduce support emails by up to 50% while boosting customer satisfaction and internal collaboration. Trusted globally, it helps teams centralize information, making it accessible to both customers and employees.
Why Helpjuice Stands Out Intuitive Interface: The WYSIWYG editor enables effortless content creation and management, making it accessible to users of all skill levels. Customization: Helpjuice’s interface is highly customizable to match your brand's look and feel. AI-Powered Search: The robust search engine helps users find relevant information quickly, improving user experience. Analytics: Gain insights into user behavior, popular articles, and content gaps to refine your strategy. Integrations: Seamless integrations with tools like Slack, Zendesk, and Salesforce streamline workflows. Multilingual Support: Create content in multiple languages for global teams and customers. Collaboration: Teams can collaborate on content creation, with features like comments, version control, and role-based access. Scalability & Security: Helpjuice scales with your business while maintaining optimal performance and robust security. Key Benefits Reduced Support Volume: Self-service options lower support inquiries. Improved Customer Satisfaction: Faster, accurate information boosts customer experience. Cost Efficiency: Less reliance on support staff leads to cost savings. Faster Onboarding: Centralized knowledge accelerates employee onboarding and training. Start with a 14-day free trial to experience Helpjuice’s full capabilities. From small teams to large enterprises, Helpjuice enhances knowledge sharing and collaboration, making it an ideal solution for businesses aiming to improve efficiency and customer service.
Write in a blazingly fast WYSIWYG editor with 30+ custom blocks and native markdown to create built-in diagrams, API docs, Swagger, GraphQL. Check the out of the box integrations with Github, Slack, Lucidchart, Airtable, Google Sheets, Typeform, Jira, or Figma. Inline comments for async collaboration and to enhance team performance or minimize knowledge churn are supported by Archbee's collaborative features.
HelpJuice Archbee.ioHelpJuice's answer
The customization options are excellent, allowing us to create a visually appealing knowledge base that aligns with our branding. The reporting and analytics features are also a highlight, helping us identify content gaps and track user behavior to optimize our resources. Helpjuice has revolutionized the way we manage and share knowledge within our organization. The platform is incredibly user-friendly, making it simple to set up a comprehensive and well-structured knowledge base. Their support team deserves special recognition — always proactive, knowledgeable, and ready to assist with any concerns. While it’s a premium solution, the return on investment has been clear in terms of time saved and customer satisfaction.
Helpjuice has proven to be an excellent solution for managing our knowledge base. The interface is straightforward and easy to navigate, making it accessible for both technical and non-technical users. Creating and organizing articles is seamless, and the search function works remarkably well for quick access to information. One of the biggest benefits we’ve noticed is a significant reduction in support requests. Customers and team members alike appreciate having clear, well-organized resources at their fingertips. The analytics tools are another highlight, providing valuable insights into what content is working and what needs improvement.
While the customization features are great, we found some advanced options a bit tricky to implement at first. However, Helpjuice’s responsive support team was quick to guide us through the process.
Overall, it’s a reliable and effective platform for teams looking to streamline their knowledge-sharing process. Highly recommended for both small and large businesses!
Helpjuice has proven to be an excellent solution for managing our knowledge base. The interface is straightforward and easy to navigate, making it accessible for both technical and non-technical users. Creating and organizing articles is seamless, and the search function works remarkably well for quick access to information.
One of the biggest benefits we’ve noticed is a significant reduction in support requests. Customers and team members alike appreciate having clear, well-organized resources at their fingertips. The analytics tools are another highlight, providing valuable insights into what content is working and what needs improvement.
While the customization features are great, we found some advanced options a bit tricky to implement at first. However, Helpjuice’s responsive support team was quick to guide us through the process. Overall, it’s a reliable and effective platform for teams looking to streamline their knowledge-sharing process. Highly recommended for both small and large businesses!
Based on our record, Archbee.io seems to be a lot more popular than HelpJuice. While we know about 21 links to Archbee.io, we've tracked only 1 mention of HelpJuice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
HelpJuice ( https://helpjuice.com/ ) - As a customer service rep, he also had to update a knowledge base for customers so that they can find information on their own. Customers finding things on their own makes his job a lot easier and a lot of the questions customers ask can be found on our website, so using something like HelpJuice helped keep the knowledge base up to date and accurate. Source: about 3 years ago
If you have a tech business, you should look into an internal knowledge base that is aligned with developers. archbee.com is similar to document360, but with features that are relevant to write developer documentation, APIs etc. Source: almost 3 years ago
But if you want something similar with your example, check archbee.com, it has integration with GraphiQL. Source: almost 3 years ago
If you want to get a tool and don't need to start building your own setup I would recommend looking into some documentation platforms like archbee.io. Source: almost 3 years ago
If you want to go with a SaaS, I'd say to check archbee.io - because you can do end user guides and developer documentation... Source: almost 3 years ago
It's hard to enforce developers to update documentation. Ideally, you should have somebody responsible to do it. As for the documentation stack, archbee.io for both internal and external. A good alternative to Notion since it supports markdown, code blocks with more options and API references. Source: almost 3 years ago
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
ReadMe - A collaborative developer hub for your API or code.
Malcolm App - Customer self-service made easy
Slite - Your company knowledge
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Docusaurus - Easy to maintain open source documentation websites
