Game-changing customer service tools

1

HelpJuice

HelpJuice ( https://helpjuice.com/ ) - As a customer service rep, he also had to update a knowledge base for customers so that they can find information on their own. Customers finding things on their own makes his job a lot easier and a lot of the questions customers ask can be found on our website, so using something like HelpJuice helped keep the knowledge base up to date and accurate.

#Customer Support #Help Desk #Customer Service 1 social mentions

2

Text Blaze

Text Blaze ( https://blaze.today/ ) - Text Blaze has been really helpful for him because of the snippets to send automated messages in chat conversations. Even though the messages can be automated, they have options that let you customize things, like the customer's name and the date. A lot of customers ask the same questions over and over, so using shortcuts helped speed up chat time too.

#Chrome Extensions #Productivity #Customer Communications 49 social mentions