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HelpDeskZ VS osTicket

Compare HelpDeskZ VS osTicket and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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HelpDeskZ logo HelpDeskZ

HelpDeskZ is a free PHP based helpdesk software.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • HelpDeskZ Landing page
    Landing page //
    2021-09-22
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

HelpDeskZ videos

+ Add

HelpDeskZ 1.0.2 – Arbitrary File Upload

More videos:

  • Tutorial - How To install HelpDeskZ on Opensuse Leap 42.3

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to HelpDeskZ and osTicket)

HelpDeskZ

osTicket

Help Desk
6 6%
Help Desk
94% 94
Customer Support
5 5%
Customer Support
95% 95
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDeskZ and osTicket

HelpDeskZ Reviews

We have no reviews of HelpDeskZ yet.
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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDeskZ mentions (0)

We have not tracked any mentions of HelpDeskZ yet. Tracking of HelpDeskZ recommendations started around Mar 2021.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

What are some alternatives?

When comparing HelpDeskZ and osTicket, you can also consider the following products

SAHO.co.in - Support and Help Online Help desk ticketing complaint management system, telegram channel based Saas software . register complaints via telegram and manage in app

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UVdesk - UVdesk is available as SaaS-based and Open Source helpdesk solution to streamline the overall support process for better customer service.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HESK - Hesk is a PHP-based help desk software that runs with a MySQL database.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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