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Halp VS Thena AI

Compare Halp VS Thena AI and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
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  2. » Videos
  3. » Reviews
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Halp logo Halp

Slack-first ticketing for internal helpdesk

Thena AI logo Thena AI

Manage your customers in Slack
  • Halp Landing page
    Landing page //
    2023-10-05
  • Thena AI Landing page
    Landing page //
    2023-03-20

Thena empowers B2B businesses to efficiently manage customer channels on messaging platforms like Slack and Teams. The platform consolidates channels, streamlines interactions, and captures data for powerful customer service and engagement analytics at scale.

Thena's users include Branch, Mixpanel, Workramp, SpotDraft, Bitrise, and Embrace. We are head quartered in Palo Alto with an offices in Bengaluru, and New York.

Halp

Website
halp.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Thena AI

Website
thena.ai
Pricing URL
Official Thena AI Pricing
$ Details
freemium $5.0 / Monthly
Platforms
Slack Zendesk Intercom
Release Date
2022 September
Edit details

Halp features and specs

  • Integration with Slack and Microsoft Teams
    Halp integrates seamlessly with both Slack and Microsoft Teams, making it easy for users to raise tickets and track issues within the communication platforms they already use.
  • Ease of Use
    The platform is user-friendly and designed to streamline help desk operations. Team members can quickly create, assign, and manage tickets without extensive training.
  • Automation
    Automates repetitive tasks and workflows, such as ticket creation and escalation, reducing the operational burden on IT and support teams.
  • Customizable Forms
    Provides highly customizable forms for ticket submission, allowing organizations to tailor the fields and information to their specific needs.
  • Real-time Notifications
    Offers real-time notifications and updates for team members and requesters, ensuring that everyone stays informed about the status of their tickets.

Possible disadvantages of Halp

  • Cost
    Can be expensive for small businesses or startups, especially if additional features or higher tiers of service are required.
  • Limited Standalone Functionality
    Primarily designed to work within Slack and Microsoft Teams, which means it may lack some functionalities as a standalone help desk solution.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there can be a learning curve associated with using more advanced features and automations effectively.
  • Dependency on Communication Platforms
    Relies heavily on Slack and Microsoft Teams for its core functionalities, which could be a limitation for organizations not using these platforms.
  • Customization Limits
    While customization options are available, they may not be as extensive as some other dedicated help desk software solutions.

Thena AI features and specs

  • Request Management
    https://www.thena.ai/conversational-ticketing
  • SLAs & Alerts
    https://www.thena.ai/slas-alerts
  • Analytics
    https://www.thena.ai/analytics
  • Connectors
    https://www.thena.ai/connectors
  • Marketing Automation
    https://www.thena.ai/marketing-automation
  • Channel Management
    https://www.thena.ai/channel-management
  • Knowledge Base AI
    https://www.thena.ai/knowledge-base-ai

Halp videos

+ Add

Halp | Jira Slack Integration

More videos:

  • Review - Halp | Introducing Halp
  • Review - GOING TO THE WORST REVIEWED NAIL SALON IN MY CITY....halp

Thena AI videos

+ Add

Thena Introduction | B2B Customer Engagement in Slack

Category Popularity

0-100% (relative to Halp and Thena AI)

Halp

Thena AI

Customer Support
76 76%
Customer Support
24% 24
Help Desk
100 100%
Help Desk
0% 0
Slack
0 0%
Slack
100% 100
CRM
82 82%
CRM
18% 18

Questions and Answers

As answered by people managing Halp and Thena AI.

What makes your product unique?

Thena AI's answer:

Following Features of Thena: 1. Request Management, 2. SLAs & Alerts, 3. Analytics, 4. Connectors, 5. Marketing Automation, 6. Channel Management, 7. Knowledge Base AI. Makes Thena Unique.

Who are some of the biggest customers of your product?

Thena AI's answer:

  1. Mixpanel
  2. Cube

Why should a person choose your product over its competitors?

Thena AI's answer:

Thena App offers several compelling reasons why a person might choose it over its competitors: 1. Comprehensive and personalized approach 2. AI-powered recommendations 3. User-friendly interface 4. Community and social features 5. Data privacy and security 8. Regular updates and improvements 7. Affordable Pricing

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Halp and Thena AI

Halp Reviews

Running an Internal Helpdesk inside Slack
The results are apparent regarding who won. Keeping in view all the comparisons made above, the best Slack Support Ticket Extension is Sidequest. Although it is new in the market, Sidequest has impressed many people due to its features and incredibly inexpensive subscription. It is 100% inside Slack, and so users do not have to download any other external apps. Sidequest...
Source: medium.com

Thena AI Reviews

We have no reviews of Thena AI yet.
Be the first one to post

What are some alternatives?

When comparing Halp and Thena AI, you can also consider the following products

Roby - Refreshingly simple helpdesk for Slack & Teams users

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Threadly - Supercharge Slack with multi-channel sending, CTAs, and more

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Halp for Microsoft Teams - An internal help desk built into Teams

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