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Halp VS Desk365

Compare Halp VS Desk365 and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Halp logo Halp

Slack-first ticketing for internal helpdesk

Desk365 logo Desk365

Desk365 is an AI-powered ticketing system for teams of all sizes.
  • Halp Landing page
    Landing page //
    2023-10-05
  • Desk365 Landing page
    Landing page //
    2023-10-31

The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, and Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.

Halp

Website
halp.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $12.0 / Monthly (Standard plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Edit details

Halp features and specs

  • Integration with Slack and Microsoft Teams
    Halp integrates seamlessly with both Slack and Microsoft Teams, making it easy for users to raise tickets and track issues within the communication platforms they already use.
  • Ease of Use
    The platform is user-friendly and designed to streamline help desk operations. Team members can quickly create, assign, and manage tickets without extensive training.
  • Automation
    Automates repetitive tasks and workflows, such as ticket creation and escalation, reducing the operational burden on IT and support teams.
  • Customizable Forms
    Provides highly customizable forms for ticket submission, allowing organizations to tailor the fields and information to their specific needs.
  • Real-time Notifications
    Offers real-time notifications and updates for team members and requesters, ensuring that everyone stays informed about the status of their tickets.

Possible disadvantages of Halp

  • Cost
    Can be expensive for small businesses or startups, especially if additional features or higher tiers of service are required.
  • Limited Standalone Functionality
    Primarily designed to work within Slack and Microsoft Teams, which means it may lack some functionalities as a standalone help desk solution.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there can be a learning curve associated with using more advanced features and automations effectively.
  • Dependency on Communication Platforms
    Relies heavily on Slack and Microsoft Teams for its core functionalities, which could be a limitation for organizations not using these platforms.
  • Customization Limits
    While customization options are available, they may not be as extensive as some other dedicated help desk software solutions.

Desk365 features and specs

  • Create tickets from MS Teams
  • Send surveys from Teams
  • Get SLA notification in Teams

Halp videos

+ Add

Halp | Jira Slack Integration

More videos:

  • Review - Halp | Introducing Halp
  • Review - GOING TO THE WORST REVIEWED NAIL SALON IN MY CITY....halp

Desk365 videos

+ Add

Getting Started with Desk365

Category Popularity

0-100% (relative to Halp and Desk365)

Halp

Desk365

Customer Support
64 64%
Customer Support
36% 36
Help Desk
65 65%
Help Desk
35% 35
CRM
100 100%
CRM
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

Share your experience with using Halp and Desk365. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Halp and Desk365

Halp Reviews

Running an Internal Helpdesk inside Slack
The results are apparent regarding who won. Keeping in view all the comparisons made above, the best Slack Support Ticket Extension is Sidequest. Although it is new in the market, Sidequest has impressed many people due to its features and incredibly inexpensive subscription. It is 100% inside Slack, and so users do not have to download any other external apps. Sidequest...
Source: medium.com

Desk365 Reviews

We have no reviews of Desk365 yet.
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What are some alternatives?

When comparing Halp and Desk365, you can also consider the following products

Roby - Refreshingly simple helpdesk for Slack & Teams users

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

NITRO Help Desk - NITRO IT Help Desk ticketing system delivers a powerful IT support system using Microsoft Office 365, Teams, SharePoint, & Outlook.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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