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Gramps VS Vision Helpdesk

Compare Gramps VS Vision Helpdesk and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Gramps logo Gramps

Research, organize and share your family tree with Gramps genealogy software.

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • Gramps Landing page
    Landing page //
    2022-03-20
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

Gramps

Website
gramps-project.org
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

Gramps features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Gramps videos

+ Add

Gramps Genealogy Software v4.1.1 - overview

More videos:

  • Tutorial - Gramps Tutorial #3: Program Overview v 5.1
  • Review - Using Gramps For Dan Fuller

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to Gramps and Vision Helpdesk)

Gramps

Vision Helpdesk

Family Tree
100 100%
Family Tree
0% 0
Help Desk
0 0%
Help Desk
100% 100
Family Social Media
100 100%
Family Social Media
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Gramps and Vision Helpdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gramps and Vision Helpdesk

Gramps Reviews

We have no reviews of Gramps yet.
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Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Gramps should be more popular than Vision Helpdesk. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gramps mentions (9)

  • Ask HN: Web app for building family tree
    Why does it have to be a web app? It does not meet your requirements, but when I looked into this sort of task before, the best option looked like Gramps [0], which was discussed at [1]. 
      [0] https://gramps-project.org.
    - Source: Hacker News / 8 months ago
  • The Night 17M Precious Military Records Went Up in Smoke
    Is there a reason to prefer Webtrees over an open source desktop app like Gramps? https://gramps-project.org/. - Source: Hacker News / 11 months ago
  • How to get started / how to use (or not) paid memberships?
    My technique is to maintain my tree off line in Gramps and do online work in the always free FamilySearch. Source: over 1 year ago
  • New Computer for me!
    Alternatively, there's Gramps (free): https://gramps-project.org/. Source: over 1 year ago
  • About to Start a Family Genealogy Project and want to stop myself from over-engineering a solution
    I think you are looking for Gramps. Source: over 1 year ago
View more

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: over 2 years ago

What are some alternatives?

When comparing Gramps and Vision Helpdesk, you can also consider the following products

Ancestry - Discover your family history and start your family tree.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MyHeritage - MyHeritage is a family-oriented social network service and genealogy website.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FamilySearch.org - Free Family History, Family Tree, and Genealogy Records and Resources from Around the World

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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