Software Alternatives & Reviews

Grafana VS osTicket

Compare Grafana VS osTicket and see what are their differences

Grafana logo Grafana

Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Grafana Landing page
    Landing page //
    2023-10-21
  • osTicket Landing page
    Landing page //
    2023-04-21

Grafana videos

Grafana vs Kibana | Beautiful data graphs and log analysis systems

More videos:

  • Review - Business Dashboards with Grafana and MySQL
  • Review - Grafana Labs 2019 Year in Review

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Grafana and osTicket)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Data Dashboard
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Grafana and osTicket

Grafana Reviews

Top 10 Grafana Alternatives in 2024
Middleware is one such Grafana alternative that offers robust data monitoring and visualization capabilities at affordable prices. Though it’s commercial, unlike Grafana, its rich feature set ensures accommodating your present and future business needs.
Source: middleware.io
Top 11 Grafana Alternatives & Competitors [2024]
Are you looking for Grafana alternatives? Then you have come to the right place. Grafana started as a data visualization tool. It slowly evolved into a tool that can take data from multiple data sources for visualization. For observability, Grafana offers the LGTM stack (Loki for logs, Grafana for visualization, Tempo for traces, and Mimir for metrics). You need to configure...
Source: signoz.io
10 Best Grafana Alternatives [2023 Comparison]
For this reason, many have set out in search of Grafana alternatives. Since you’ve landed yourself here, I’m guessing that you’re one of those people. Fear not! We’ve put together a comprehensive list of the 10 best Grafana alternatives out there today.
Source: sematext.com
Top 10 Tableau Open Source Alternatives: A Comprehensive List
When it comes to visualization, Grafana is a great tool for visualizing time series data with support for various databases including Prometheus, InfluxDB, and Graphite. It is also compatible with relational databases such as MySQL and Microsoft SQL Server. While Tableau can do the same thing, Grafana’s open-source status allows the users to add additional data sources and...
Source: hevodata.com
13 tools to use for DevSecOps automation
🔓Grafana is a multi-platform open source analytics and interactive visualization web application that provides charts, graphs, and alerts for the web when connected to supported data sources. Use the Grafana node to manage your dashboards, teams, and users.
Source: n8n.io

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, Grafana should be more popular than osTicket. It has been mentiond 197 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Grafana mentions (197)

  • Docker Log Observability: Analyzing Container Logs in HashiCorp Nomad with Vector, Loki, and Grafana
    Monitoring application logs is a crucial aspect of the software development and deployment lifecycle. In this post, we'll delve into the process of observing logs generated by Docker container applications operating within HashiCorp Nomad. With the aid of Grafana, Vector, and Loki, we'll explore effective strategies for log analysis and visualization, enhancing visibility and troubleshooting capabilities within... - Source: dev.to / about 2 months ago
  • Golang: out-of-box backpressure handling with gRPC, proven by a Grafana dashboard
    To help us visualize these scenarios, we'll build a Grafana Dashboard so we can follow along. - Source: dev.to / about 1 month ago
  • Monitoring, Observability, and Telemetry Explained
    Visualization and Analysis: Choose a tool with intuitive and customizable dashboards, charts, and visualizations. A question to ask is, "Are the visualization features of this tool user-friendly and adaptable to our team's specific needs?" Tools like Grafana and Kibana provide powerful visualization capabilities. - Source: dev.to / about 1 month ago
  • 4 facets of API monitoring you should implement
    Prometheus: Open-source monitoring system. Often used together with Grafana. - Source: dev.to / 2 months ago
  • How to collect metrics from node.js applications in PM2 with exporting to Prometheus
    In example above, we use 2 additional parameters: code (HTTP response code) and page (page identifier), which provide detailed statistics. For example, you can build such graphs in Grafana:. - Source: dev.to / 3 months ago
View more

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
View more

What are some alternatives?

When comparing Grafana and osTicket, you can also consider the following products

Prometheus - An open-source systems monitoring and alerting toolkit.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.