Software Alternatives, Accelerators & Startups

GoToAssist VS HelpWire

Compare GoToAssist VS HelpWire and see what are their differences

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

HelpWire logo HelpWire

HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.
  • GoToAssist Landing page
    Landing page //
    2023-08-20
  • HelpWire Landing page
    Landing page //
    2023-08-17

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.

HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.

Top HelpWire features:

Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Team invitations Client directory

HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.

GoToAssist features and specs

No features have been listed yet.

HelpWire features and specs

  • Remote Control: Yes
  • Support Chat: Yes
  • Invite Team Memebers: Unlimited
  • Client Management: Yes
  • Multiplatform: Windows, MacOS

GoToAssist videos

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

HelpWire videos

HelpWire: Simplify Remote Support with Instant Desktop Control

Category Popularity

0-100% (relative to GoToAssist and HelpWire)
Remote Desktop
95 95%
5% 5
Remote PC Access
93 93%
7% 7
Monitoring Tools
100 100%
0% 0
Remote Control
0 0%
100% 100

Questions and Answers

As answered by people managing GoToAssist and HelpWire.

Why should a person choose your product over its competitors?

HelpWire's answer:

HelpWire is free product, which main goal is to be as simple and intuitive as possible. The connection is seamless, with on-the-fly unique generated client app, that does not require IDs and Passwords to authenticate. HelpWire is truly a one-click solution for remote control.

User comments

Share your experience with using GoToAssist and HelpWire. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare GoToAssist and HelpWire

GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

HelpWire Reviews

  1. HelpWire is a solid choice

    HelpWire is a solid choice for IT support. It combines ease of use with powerful features like drag-and-drop file transfer and multi-monitor viewing.

    👍 Pros:    Powerful features
  2. A handy and useful tool

    Using HelpWire has made my job at the help desk much more manageable. The integrated chat and file transfer features are particularly useful.

    👍 Pros:    Great features|Easy to use|Free
  3. A reliable and handy app

    For our small business, HelpWire has been a cost-effective solution for remote IT support. Easy to integrate and very efficient.

    👍 Pros:    Easy to use|Free

Social recommendations and mentions

Based on our record, GoToAssist seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GoToAssist mentions (2)

HelpWire mentions (0)

We have not tracked any mentions of HelpWire yet. Tracking of HelpWire recommendations started around Mar 2021.

What are some alternatives?

When comparing GoToAssist and HelpWire, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Splashtop Remote Support - Remotely support your clients’ computers and provide them with remote access

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Butter CMS - API-first CMS + blog platform built for developers & marketers.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

BeyondTrust Remote Support - BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.