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HelpWire VS ConnectWise Control

Compare HelpWire VS ConnectWise Control and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpWire logo HelpWire

HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.

ConnectWise Control logo ConnectWise Control

ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.
  • HelpWire Landing page
    Landing page //
    2023-08-17

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.

HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.

Top HelpWire features:

Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Team invitations Client directory

HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.

  • ConnectWise Control Landing page
    Landing page //
    2022-08-06

HelpWire features and specs

  • Remote Control: Yes
  • Support Chat: Yes
  • Invite Team Memebers: Unlimited
  • Client Management: Yes
  • Multiplatform: Windows, MacOS

ConnectWise Control features and specs

No features have been listed yet.

HelpWire videos

+ Add

HelpWire: Simplify Remote Support with Instant Desktop Control

ConnectWise Control videos

+ Add

Connectwise Control Screenconnect MSP Remote Support Tool 2020 Review

More videos:

  • Demo - ConnectWise Control Demo: General Setup
  • Review - ConnectWise Control: 2019.0 Feature Preview

Category Popularity

0-100% (relative to HelpWire and ConnectWise Control)

HelpWire

ConnectWise Control

Remote Control
100 100%
Remote Control
0% 0
Remote Desktop
4 4%
Remote Desktop
96% 96
Remote PC Access
6 6%
Remote PC Access
94% 94
Monitoring Tools
0 0%
Monitoring Tools
100% 100

Questions and Answers

As answered by people managing HelpWire and ConnectWise Control.

Why should a person choose your product over its competitors?

HelpWire's answer

HelpWire is free product, which main goal is to be as simple and intuitive as possible. The connection is seamless, with on-the-fly unique generated client app, that does not require IDs and Passwords to authenticate. HelpWire is truly a one-click solution for remote control.

User comments

Share your experience with using HelpWire and ConnectWise Control. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpWire and ConnectWise Control

HelpWire Reviews

  1. HelpWire is a solid choice

    HelpWire is a solid choice for IT support. It combines ease of use with powerful features like drag-and-drop file transfer and multi-monitor viewing.

    👍 Pros:    Powerful features
  2. A handy and useful tool

    Using HelpWire has made my job at the help desk much more manageable. The integrated chat and file transfer features are particularly useful.

    👍 Pros:    Great features|Easy to use|Free
  3. A reliable and handy app

    For our small business, HelpWire has been a cost-effective solution for remote IT support. Easy to integrate and very efficient.

    👍 Pros:    Easy to use|Free

ConnectWise Control Reviews

10 Best Teamviewer Alternatives
ConnectWise Control (ex. ScreenConnect) is a remote desktop program for your organization. The service allows serving clients quickly and efficiently through remote management and with the ability for multiple specialists to work on a single project in a single window. The platform provides a flexible networking solution that can be customized, change the logo, localize the...
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
A quality solution for remote support, access and meetings. With ConnectWise Control, users can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations via remote meetings.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
A quality solution for remote support, access and meetings. With ConnectWise Control, users can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations via remote meetings.
Source: medium.com
Best remote desktop software of 2021: Paid and free choices for businesses
ConnectWise Control provides highly specialized remote access solutions targeted at specific users. Its three Support plans come with some remote access features, and include powerful tools to help IT staff and support technicians solve problems remotely. The Access plan caters for 25 devices and is aimed at those who want to connect with numerous remote devices.
Source: www.techradar.com
Teamviewer Alternatives: 10 Best Remote Desktop Software
ScreenConnect used to be a separate entity, that is until ConnectWise acquired it and renamed it as ConnectWise Control. The good thing is that the service became even better after the acquisition. The company offers ConnectWise Control as a remote desktop product for companies which provide a remote assistance to their clients. While there is no one who is stopping you to...
Source: beebom.com

What are some alternatives?

When comparing HelpWire and ConnectWise Control, you can also consider the following products

Splashtop Remote Support - Remotely support your clients’ computers and provide them with remote access

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Butter CMS - API-first CMS + blog platform built for developers & marketers.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Nerdio - Nerdio is a virtual desktop-centric IT-as-a-service platform.

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