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GoToAssist VS AnyDesk

Compare GoToAssist VS AnyDesk and see what are their differences

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GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

AnyDesk logo AnyDesk

AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.
  • GoToAssist Landing page
    Landing page //
    2023-08-20
  • AnyDesk Landing page
    Landing page //
    2023-02-09

GoToAssist features and specs

  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages of GoToAssist

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

AnyDesk features and specs

  • High Performance
    AnyDesk offers low latency and fast data transmissions, enabling smooth and responsive remote desktop experiences.
  • Cross-Platform Support
    AnyDesk is available for multiple operating systems including Windows, macOS, Linux, Android, and iOS, facilitating versatility.
  • Ease of Use
    The software features an intuitive interface making it user-friendly, even for those with limited technical knowledge.
  • Strong Security
    AnyDesk employs robust security measures such as TLS 1.2 encryption and RSA 2048 key exchange, ensuring data protection.
  • Lightweight
    AnyDesk is lightweight and requires minimal system resources, which helps in maintaining system performance.
  • Customizable
    Offers customization options for businesses to tailor the interface and functionalities according to their brand and operational needs.

Possible disadvantages of AnyDesk

  • Free Version Limitations
    The free version has limited features and functionalities compared to the paid versions, which may not be sufficient for advanced users.
  • Network Dependency
    Performance can be heavily affected by network conditions; a poor internet connection may result in lag and reduced functionality.
  • Privacy Concerns
    Remote access inherently carries privacy risks, and improper management of permissions could lead to unauthorized access.
  • Limited Offline Features
    AnyDesk lacks comprehensive offline features, necessitating a stable internet connection to fully utilize the software.
  • Occasional Compatibility Issues
    Users may encounter occasional compatibility issues with specific operating systems or device configurations.
  • Cost for Business Use
    Premium features and business-oriented functionalities can be relatively pricey, impacting budget considerations for smaller organizations.

Analysis of GoToAssist

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

Analysis of AnyDesk

Overall verdict

  • Overall, AnyDesk is a solid choice for individuals and businesses seeking efficient and secure remote desktop solutions. Its combination of performance, ease of use, and security features makes it a strong competitor in the remote desktop software market.

Why this product is good

  • AnyDesk is considered a reliable remote desktop application due to its low latency performance, high frame rates, and efficient bandwidth usage. It provides seamless remote access across various devices and operating systems, thanks to its proprietary DeskRT codec, which ensures smooth and stable connections. The software is user-friendly with a straightforward interface, making it accessible even to those who are not tech-savvy. Additionally, AnyDesk offers robust security features like end-to-end encryption and customizable access permissions, which make it a secure choice for personal and professional use.

Recommended for

    AnyDesk is particularly recommended for small to medium-sized businesses, IT professionals, and individuals who need to access their desktops remotely for work or personal use. It is also suitable for customer support teams needing to troubleshoot and resolve technical issues remotely.

GoToAssist videos

+ Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

AnyDesk videos

+ Add

Anydesk Software Review

More videos:

  • Review - AnyDesk Fastest Remote Support Experience - DeskRT Codec (Alternative to Teamviewer)
  • Review - AnyDesk App Emptying your Bank Account

Category Popularity

0-100% (relative to GoToAssist and AnyDesk)

GoToAssist

AnyDesk

Remote Desktop
25 25%
Remote Desktop
75% 75
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Remote PC Access
23 23%
Remote PC Access
77% 77
Remote Control
0 0%
Remote Control
100% 100

User comments

Share your experience with using GoToAssist and AnyDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare GoToAssist and AnyDesk

GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
Source: www.cloudzat.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

AnyDesk Reviews

Top Remote Desktop Software for Gaming
AnyDesk offers a high screen resolution for any server/computer you connect to, meaning that you will not experience low-quality graphics in your game due to RDP gaming. It also provides a secure connection with asymmetric RSA 2048 key exchange encryption.
Source: cloudzy.com
10 Best Teamviewer Alternatives
The first remote access program that comes to mind when looking for an alternative to Teamviewer is Anydesk. The office of this company is also located in Germany and it is believed that the founders of Anydesk are former employees of Teamviewer.
Source: medium.com
Top 10 Android Remote Access Tools
AnyDesk furnishes users with a keyboard and touchpad on their mobile phone that allows them to control a PC remotely. These controls make it easy to access data on your computer or perform activities like starting video presentations. It’s a reliable tool with a simple and intuitive user interface that also provides security to keep your communication safe.
Source: www.helpwire.app
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
Provide Tech Support by Remotely Control Controlling Computers Using these 10 ToolsJune 12th 2022 347 reads0Remote support software allows system administrators to remotely control computers, view the user’s screen, interact with it, and provide technical support when needed. Some companies use desktops remotely to perform administrative tasks, such as system management, or...
Source: hackernoon.com
14 Best TeamViewer Alternatives of 2022
In my view, Dameware solutions (all three), Zoho Assist, and AnyDesk are currently the top-of-the-line options that fulfill almost all the requirements of being an ideal remote access terminal. If you need something astoundingly simple, AnyDesk is the best bet. If you need something highly advanced, Dameware solutions can be your best bet. Zoho Assist, on the other hand, is...
Source: www.cloudzat.com

Social recommendations and mentions

Based on our record, AnyDesk seems to be a lot more popular than GoToAssist. While we know about 32 links to AnyDesk, we've tracked only 2 mentions of GoToAssist. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GoToAssist mentions (2)

AnyDesk mentions (32)

  • I have made one of my PC's a server, I do not want to use a monitor with it, just remote access as needed. How do I get permanent remote access upon booting?
    At work we have a few headless servers and use dummy plugs to trick AnyDesk into rendering the image without a monitor. Not business standard but it gets the job done. Source: over 1 year ago
  • AnyDesk
    AnyDesk is a remote desktop application for Windows, Mac, Linux and mobile systems, and you don’t need to create an account to work with it. The app claims to create a secure connection and has developed a proprietary codec that ensures uninterrupted data transfer. As an alternative to TeamViewer, Chrome Remote Desktop and Microsoft Remote Desktop software, anydesk provides the possibility of creating two-way... Source: almost 2 years ago
  • Questions about setting a local, home office remote desktop
    AnyDesk works very well. It's a remote desktop software available for Windows, macOS, and Linux. Free for home use. I personally used it on all three OSs (specific flavors of Linux were Mint and Pop!_OS, both Ubuntu derivatives, so it should work on Ubuntu itself). Source: almost 2 years ago
  • too smart to get played
    I'd think so. There are services out there that do that kind of thing for you. Anydesk is one. Source: about 2 years ago
  • Hyper V - Remote Desktop Connection via Public IP Address (outside network connection)
    Instead of RDP, you can use alternate remote access tools. You may be able to use AnyDesk; not sure if the free version can be installed on a server, but this would allow your partner to connect directly to the console instance. Source: over 2 years ago
View more

What are some alternatives?

When comparing GoToAssist and AnyDesk, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

BeyondTrust Remote Support - BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.

TightVNC - TightVNC - VNC-Compatible Remote Control / Remote Desktop Software. Download TightVNCDownload TightVNC 1. 3. 10 - TightVNC Server - F. A. Read more about TightVNC.

VNC Connect - VNC is remote access and control software which allows you to view and fully interact with one...

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