Gorgias VS Checkmk

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

Checkmk

Checkmk - the software for effective IT monitoring

Landing page //
2023-10-07

Landing page //
2023-08-21

Checkmk is a comprehensive solution for IT Monitoring of servers, applications, networks, cloud infrastructures (public, private, hybrid), containers, storage, databases and environment sensors. In the network field we support SNMP, but also have integrations to APIs and powerful agents for operating systems. Our users benefit from more than 1.900 Plugins for vendors like Cisco, Brocade, Dell, Enterasys, Extreme Networks, Huawei, Intel and many more.

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

Checkmk videos

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Episode 1: Install Checkmk and monitor your first hosts

Category Popularity

0-100% (relative to Gorgias and Checkmk)

Gorgias

Checkmk

Customer Support

100 100%

Customer Support

0% 0

Monitoring Tools

0 0%

Monitoring Tools

100% 100

Help Desk

100 100%

Help Desk

0% 0

Log Management

0 0%

Log Management

100% 100

User comments

Share your experience with using Gorgias and Checkmk. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Gorgias and Checkmk

Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.

Source: krisp.ai

5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...

Source: www.ltvplus.com

Checkmk Reviews

The Best Open Source Network Monitoring Tools in 2023

Description: Checkmk Raw Edition is an open source infrastructure and application monitoring tool that also includes network monitoring capabilities. For network monitoring, Checkmk can discover and monitor switches and routers, wireless networks, and firewalls; the software supports integration with several network hardware vendors. The solution uses a rule-based concept...

Source: solutionsreview.com

Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure

Those wanting to monitor databases as part of their network analysis can do so with Checkmk, as well as track Internet of Things (IoT) connectivity and performance, the latter being sometimes tricky with other network monitoring software.

Source: www.networkstraining.com

10 Best Zabbix Alternatives

The Checkmk server can only be deployed on a Linux machine. A basic knowledge of Linux is all you need to get the application up and running. All the software you need is either included in your Linux distribution or in the Checkmk package. It is also possible to run Checkmk as a virtual appliance, a physical appliance, or as a Docker-Container. The agents used by Checkmk to...

Source: www.comparitech.com

10 Best Open Source Monitoring Software for IT Infrastructure

Flexible monitoring: Over 1,900 official integrations provided ‘out of the box’. Monitor states, metrics, events & logs via Checkmk agents, vendor APIs, SNMP, or any way you prefer

Source: geekflare.com

13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring

Unlike Solarwinds NPM described above which is focused only on networking, checkmk can monitor a wide range of devices such as servers, network devices, applications etc.

Source: www.networkstraining.com

Social recommendations and mentions

Based on our record, Checkmk seems to be a lot more popular than Gorgias. While we know about 53 links to Checkmk, we've tracked only 2 mentions of Gorgias. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gorgias mentions (2)

Getting Started with Shopify Webhooks
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
Ask HN: Who is hiring? (July 2021)
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

Checkmk mentions (53)

Monitoring solution
CheckMK https://checkmk.com. You can spin this up in a docker container. Source: 10 months ago
"All in one monitoring solution"?
I use CheckMK to do all of this and more, except nutanix. But checkmk also can Monitor nutanix via the "Nutanix Prism" special agent Integration. Source: 12 months ago
Is there an alternative to BI Tools?
BI machine and NVR report to CheckMK Raw host so it's easy to see historic stats. Source: 12 months ago
Uptime Monitor
I’m using https://checkmk.com/ to monitor stuff and it seems to work great. Lots of built in features and functions and if they don’t have what you need you can also create custom scripts to check and report on anything you can dream up. Runs great in docker (I’m using portainer but will run fine in plain old docker). Source: 12 months ago
Actually usefull or uneccessary? SNMP, AD, Monitoring...
Have a look at CheckMK open source version is really good, you can spin it up in a docker container and is relatively easy to get some initial monitors going. As to whether it's worthwhile, I guess it depends how much you want to know how you servers are doing and when something goes wrong. Source: about 1 year ago

What are some alternatives?

When comparing Gorgias and Checkmk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Nagios - Complete monitoring and alerting for servers, switches, applications, and services