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Checkmk VS HelpScout

Compare Checkmk VS HelpScout and see what are their differences

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Checkmk logo Checkmk

Checkmk - the software for effective IT monitoring

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Checkmk Landing page
    Landing page //
    2023-08-21

Checkmk is a comprehensive solution for IT Monitoring of servers, applications, networks, cloud infrastructures (public, private, hybrid), containers, storage, databases and environment sensors. In the network field we support SNMP, but also have integrations to APIs and powerful agents for operating systems. Our users benefit from more than 1.900 Plugins for vendors like Cisco, Brocade, Dell, Enterasys, Extreme Networks, Huawei, Intel and many more.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Checkmk

Website
checkmk.com
Pricing URL
Official Checkmk Pricing
$ Details
freemium €600.0 / Annually
Platforms
Windows Linux
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Checkmk videos

+ Add

Episode 1: Install Checkmk and monitor your first hosts

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Checkmk and HelpScout)

Checkmk

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Log Management
100 100%
Log Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Checkmk and HelpScout

Checkmk Reviews

The Best Open Source Network Monitoring Tools in 2023
Description: Checkmk Raw Edition is an open source infrastructure and application monitoring tool that also includes network monitoring capabilities. For network monitoring, Checkmk can discover and monitor switches and routers, wireless networks, and firewalls; the software supports integration with several network hardware vendors. The solution uses a rule-based concept...
Source: solutionsreview.com
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Those wanting to monitor databases as part of their network analysis can do so with Checkmk, as well as track Internet of Things (IoT) connectivity and performance, the latter being sometimes tricky with other network monitoring software.
Source: www.networkstraining.com
10 Best Zabbix Alternatives
The Checkmk server can only be deployed on a Linux machine. A basic knowledge of Linux is all you need to get the application up and running. All the software you need is either included in your Linux distribution or in the Checkmk package. It is also possible to run Checkmk as a virtual appliance, a physical appliance, or as a Docker-Container. The agents used by Checkmk to...
Source: www.comparitech.com
10 Best Open Source Monitoring Software for IT Infrastructure
Flexible monitoring: Over 1,900 official integrations provided ‘out of the box’. Monitor states, metrics, events & logs via Checkmk agents, vendor APIs, SNMP, or any way you prefer
Source: geekflare.com
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
Unlike Solarwinds NPM described above which is focused only on networking, checkmk can monitor a wide range of devices such as servers, network devices, applications etc.
Source: www.networkstraining.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Checkmk seems to be a lot more popular than HelpScout. While we know about 53 links to Checkmk, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Checkmk mentions (53)

  • Monitoring solution
    CheckMK https://checkmk.com. You can spin this up in a docker container. Source: 10 months ago
  • "All in one monitoring solution"?
    I use CheckMK to do all of this and more, except nutanix. But checkmk also can Monitor nutanix via the "Nutanix Prism" special agent Integration. Source: 12 months ago
  • Is there an alternative to BI Tools?
    BI machine and NVR report to CheckMK Raw host so it's easy to see historic stats. Source: 12 months ago
  • Uptime Monitor
    I’m using https://checkmk.com/ to monitor stuff and it seems to work great. Lots of built in features and functions and if they don’t have what you need you can also create custom scripts to check and report on anything you can dream up. Runs great in docker (I’m using portainer but will run fine in plain old docker). Source: 12 months ago
  • Actually usefull or uneccessary? SNMP, AD, Monitoring...
    Have a look at CheckMK open source version is really good, you can spin it up in a docker container and is relatively easy to get some initial monitors going. As to whether it's worthwhile, I guess it depends how much you want to know how you servers are doing and when something goes wrong. Source: about 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Checkmk and HelpScout, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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