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Gmail VS HelpScout

Compare Gmail VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Gmail logo Gmail

Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Gmail Landing page
    Landing page //
    2022-02-13
  • HelpScout Landing page
    Landing page //
    2023-07-14

Gmail

Website
google.com
Pricing URL
-
$ Details
-
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Gmail videos

+ Add

QUITTING GMAIL - alternatives for email, calendar, contacts

More videos:

  • Review - Manage Multiple Email Accounts in Gmail - Save Time!
  • Review - The New Gmail - Everything You Need To Know

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Gmail and HelpScout)

Gmail

HelpScout

Email
100 100%
Email
0% 0
Help Desk
0 0%
Help Desk
100% 100
Email Clients
100 100%
Email Clients
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Gmail and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gmail and HelpScout

Gmail Reviews

  1. Best Email Service I have ever used.
    🏁 Competitors: Slack, Microsoft Outlook, Mattermost
    👍 Pros:    No need email hosting|Can create groups/channels like slack
    👎 Cons:    Doesn't work with outlook
  2. Great user interface, and ease of use. Not sure about the privacy though.

    Very happy with its offers, it has a full suite of tools. Also the user experience is great. I am not sure about the privacy though. I am not confident enough to use it for sending and receiving confidential documents.

    🏁 Competitors: Mailfence, ProtonMail
    👍 Pros:    Huge storage space|Mobile app|Easy to use|Organisation
    👎 Cons:    Security|Privacy|Data protection and security
  3. Not good mail in terms of privacy and security

    I used to use Gmail until 4 months ago. I was really happy with this mail, it is easy to handle and, being a Google member, there are many tools available to use. However, I started to learn about the security and privacy offered by Google, which is NONE. We are selling our information and personal data to a technological giant and, many times, we are not even aware of it.

    This is why I deleted all but one of my Google-related accounts. As most people are still not aware of this, when working or contacting certain people for the first time, it is essential to do it through Gmail.

    Today, there are a few alternatives to solve this lack of privacy. After doing an intensive search and reading comments, I decided to get an account with Mailfence and, honestly, I'm very happy with their service. It's an easy to use email, with end-to-end encryption, digital signatures, calendar, document saving capabilities, ... I really recommend it for all those who are starting in the world of privacy and security. The best thing is that you can create a free account and, if you are happy with the service or need more storage space, you can switch to a paid account.

    I hope my opinion helps everyone, especially those who are thinking about whether it is really worth giving all our information in exchange for a free email.

    🏁 Competitors: Mailfence
10 Best Alternatives to Microsoft Outlook to Try in 2023
Gmail also offers a number of powerful search features that make it easy to find specific emails. For example, you can search for emails by sender, subject, or keyword, and Gmail will return all relevant results.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Google Workspace users can create email addresses with a custom domain, like [email protected], while Gmail users can only make Gmail.com addresses. Google Workspace offers shared drives and more storage space.
Source: kinsta.com
Superhuman vs. Gmail: A Tale of Two Email Experiences
In contrast, Gmail caters to a broader audience, offering basic email services (vanilla Gmail) and integration with the Google Workspace suite. This entails the use of Google Mail, Google Calendar integration, limited keyboard shortcuts, Docs, Sheets, messages (via Gmail's chat feature), and more!
Source: tatem.com
ProtonMail Compares Apple to Mafia, Says App Was Forced Into In-App Purchases in 2018
Yen believes Apple's 30 percent fee harms privacy-centric apps because it's difficult for a paid app to compete with free apps like Gmail while also having to pay ‌App Store‌ frees.
Source: www.macrumors.com
Moving away from GMail
But my GMail address can be lost for many reasons, many unrelated to GMail itself. I guess you can get the address suspended for spamming or doing other things, I'm not particularly worried about that. However, ToS violations of any kind, across other Google products, can lead to a ban on your account and implicitly, on your GMail address. There are many examples: reselling...
Source: rolisz.ro

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gmail mentions (0)

We have not tracked any mentions of Gmail yet. Tracking of Gmail recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Gmail and HelpScout, you can also consider the following products

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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