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HelpScout VS Zoho Mail

Compare HelpScout VS Zoho Mail and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Zoho Mail logo Zoho Mail

Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Zoho Mail Landing page
    Landing page //
    2023-10-18

Zoho Mail is an integrated email suite for modern enterprises, complete with Calendar, Notes, Tasks, Contacts, and Bookmarks. With over 15 million satisfied users and a decade of experience as a business email provider, we’re equipped to sail through any challenge unique to an enterprise—protection and privacy for large volumes of data, user accounts management, complex workflows, and scalability. Enjoy hassle-free implementation and quick migration from any other email service provider.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Zoho Mail

Website
zoho.com
Pricing URL
Official Zoho Mail Pricing
$ Details
freemium $1.0 / Monthly (per user)
Platforms
Browser Windows iOS iPhone Android
Release Date
2008 June
Edit details

HelpScout features and specs

No features have been listed yet.

Zoho Mail features and specs

  • Easy to Set-up and use: Easy migration and elaborate help pages
  • Free Trial: 14-day free trial, no credit card required
  • Forever Free Plan Available: For upto 5 users
  • Clean UI: Uncluttered, clean and efficient UI

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Zoho Mail videos

+ Add

Zoho Mail - Setup Walkthrough & Features - What YOU get for Free

More videos:

  • Review - Zoho Mail vs Google Apps - Zoho Mail vs Gmail & G Suite
  • Demo - Next generation email - Overview of Zoho Mail

Category Popularity

0-100% (relative to HelpScout and Zoho Mail)

HelpScout

Zoho Mail

Customer Support
100 100%
Customer Support
0% 0
Email
0 0%
Email
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Clients
0 0%
Email Clients
100% 100

User comments

Share your experience with using HelpScout and Zoho Mail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Zoho Mail

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Zoho Mail Reviews

  1. Zoho Mail

    Zoho Mail is an online solution that is usually used by small companies as part of a package of solutions for building customer bases, tracking expenses, and forecasting future income.

    🏁 Competitors: FastMail, AOL Mail, Yahoo Mail
    👍 Pros:    Robust security|Loading speed|Easy to track data|Large datasets
10 Best Alternatives to Microsoft Outlook to Try in 2023
Zoho Mail is one of the most comprehensive email client alternatives to Outlook on this list. It offers a suite of built-in business tools and a convenient user interface to make the transition easy for you and your team. But if you're used to using Microsoft Office products, Zoho Mail doesn't have the same level of integration, even if it offers plenty of alternatives.
Source: mysignature.io
The BEST Email Hosting Providers for Small Business in 2021
Zoho Mail provides users with secure, encrypted, privacy-guaranteed, and ad-free email hosting for your business. Zoho business email is best suited for organizations and teams that run business communication. The business email is set up via the user’s custom domain and adds features that will add credibility and extra professionalism to your company. The business mail that...
Source: www.thesearchengineshop.com
15 Best Email Hosting for Small Business (2019)
Zoho Mail free account was a popular choice for custom domain email hosting. It was like a free G Suite account! Later, Zoho removed most of the email features of free plan. The free Zoho Mail account is now web-based only. It does not support POP/IMAP/email forwarding. Means, you cannot check your email using a 3rd party app.
Source: blog.runcloud.io

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Zoho Mail. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Zoho Mail mentions (1)

What are some alternatives?

When comparing HelpScout and Zoho Mail, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FastMail - Email, calendars, and contacts to highest standards of security, privacy and reliability.

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