Software Alternatives, Accelerators & Startups
Register | Login

Gladly VS Typeform

Compare Gladly VS Typeform and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Gladly logo Gladly

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Typeform logo Typeform

Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
  • Gladly Landing page
    Landing page //
    2023-10-10
  • Typeform Landing page
    Landing page //
    2023-10-11

Gladly

Website
gladly.ai
Pricing URL
Official Gladly Pricing
Release Date
-
Edit details

Typeform

Website
typeform.com
Pricing URL
Official Typeform Pricing
Release Date
2012 January
Startup details
Country
Spain
State
Catalonia
City
Barcelona
Founder(s)
David Okuniev
Employees
100 - 249
Edit details

Gladly features and specs

  • Unified Customer View
    Provides a comprehensive view of customer interactions across channels, making it easier for agents to deliver personalized support.
  • Multi-Channel Support
    Supports various channels such as email, chat, voice, SMS, and social media, allowing for seamless communication with customers.
  • Ease of Use
    The user interface is intuitive and straightforward, which reduces the learning curve for new users.
  • Integration Capabilities
    Easily integrates with numerous third-party applications and systems, enhancing the overall functionality and data sharing.
  • Customer Satisfaction Metrics
    Built-in tools to measure customer satisfaction and identify areas for improvement, providing valuable insights for businesses.

Possible disadvantages of Gladly

  • Cost
    Can be relatively expensive for small businesses or startups with limited budgets.
  • Complex Configuration
    Initial setup and configuration can be complex and time-consuming, requiring technical expertise.
  • Limited Customization
    Customization options may be limited compared to other customer service platforms, which can be a drawback for businesses with specific needs.
  • Performance Issues
    Some users have reported occasional performance issues like slow loading times or system lags.
  • Learning Curve for Advanced Features
    While basic features are simple to use, mastering advanced functionalities can require additional training and time.

Typeform features and specs

  • User-Friendly Design
    Typeform offers an aesthetically pleasing and intuitive interface, making it easy for users to create and respond to surveys.
  • Interactive Experience
    The platform enhances user engagement through its conversational form style, in which one question is displayed at a time.
  • Customizability
    Typeform provides numerous customization options, allowing users to modify themes, fonts, and colors to match their branding.
  • Integrations
    Typeform integrates with a wide range of third-party apps like Google Sheets, Slack, and Zapier, which helps in automating workflows.
  • Logic Jump
    The platform supports advanced features like 'Logic Jump,' which enables personalized question paths based on previous answers.
  • Analytics
    Typeform offers robust analytics tools to monitor responses and gather insights effectively.

Possible disadvantages of Typeform

  • Cost
    Typeform can be quite expensive compared to other survey tools, especially for users who need advanced features and higher response limits.
  • Response Limitations
    The free version has restricted functionalities and limits the number of responses, which can be a constraint for larger surveys.
  • Load Time
    Forms can sometimes load slowly, which may result in lower completion rates from survey respondents.
  • Learning Curve
    While basic forms are easy to create, mastering more advanced features like Logic Jump and integrations can take some time.
  • Exporting Data
    Export features are limited in the free plan, requiring users to upgrade for more comprehensive data export options.
  • Customer Support
    Some users find customer support to be slow or less helpful, particularly when dealing with complex issues.

Analysis of Gladly

Overall verdict

  • Gladly is considered a good solution for businesses looking to streamline their customer service operations and provide personalized support. Its ability to unify different communication channels and provide context-rich interactions makes it a strong contender in the customer service software market.

Why this product is good

  • Gladly is a customer service platform designed to improve customer experience through seamless communication and personalized support. It allows businesses to communicate with customers across various channels such as email, chat, SMS, and social media, all from a single interface. Its features like customer timeline, collaboration tools, and integration capabilities enhance customer interaction and efficiency in handling queries.

Recommended for

    Businesses of all sizes that prioritize customer experience, especially those with multi-channel customer service needs. Companies looking for a platform that offers comprehensive integration options with existing CRMs and tools will also benefit from using Gladly.

Analysis of Typeform

Overall verdict

  • Typeform is generally considered a good option for users who value design, interactivity, and an intuitive user experience. While it may be priced higher than some other form builders, its features and ease of use often justify the cost.

Why this product is good

  • Typeform is widely regarded as a solid choice for creating engaging and interactive forms, surveys, and quizzes. Its user-friendly interface, beautiful design templates, and flexibility allow users to create highly customized and brand-consistent forms. Additionally, Typeform offers seamless integration with various third-party applications, enhancing its utility for both individuals and businesses.

Recommended for

  • Businesses seeking to collect customer feedback in a visually appealing way.
  • Marketers and researchers looking for customizable and interactive survey tools.
  • Educators and trainers who need to create engaging quizzes and assessments.
  • Anyone who prefers a no-code platform with strong design capabilities.

Gladly videos

+ Add

Gladly Anthem 4 Wagon Stroller | Occupational Therapist Unboxing, Impressions, Brief Review

More videos:

  • Review - Gladly Wagon Beach Review! How does it do?
  • Review - Gladly Family Anthem 4 Wagon Review!

Typeform videos

+ Add

Typeform Review - Beginners to Expert Guide PREVIEW by Bizversity.com

More videos:

  • Review - Typeform Killer On LTD? Maybe not but... Aidaform Review
  • Review - Typeform - Survey and Research Tool for Digital Marketers

Category Popularity

0-100% (relative to Gladly and Typeform)

Gladly

Typeform

Customer Support
100 100%
Customer Support
0% 0
Surveys
0 0%
Surveys
100% 100
Tool
100 100%
Tool
0% 0
Form Builder
0 0%
Form Builder
100% 100

User comments

Share your experience with using Gladly and Typeform. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Gladly and Typeform

Gladly Reviews

9 Best Tidio Alternatives Compared
Gladly and Tidio compete to improve customer communication and support through real-time engagement and automation. But they cater to different use cases. Tidio provides businesses with tools to engage customers instantly and handle common inquiries through AI-powered bots. Gladly, on the other hand, focuses on human support and automations but lacks in AI capabilities.
Source: www.tidio.com
Best Call Center Software: The Complete List (2020 Update)
Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.
Source: biz30.timedoctor.com

Typeform Reviews

Typeform vs. Active Form: How AI-Powered Forms Drive 2x Engagement & Smarter Data (2025)
Typeform’s design-first approach is its strength—and its weakness. Its one-question-at-a-time flow feels conversational, but let’s not confuse "polished" with "personalized." You’re still stuck manually programming logic jumps to hide irrelevant questions. If a user’s answer hints they’re a vegan, Typeform won’t automatically skip the steakhouse survey questions unless...
Source: activeform.ai
14 ProProfs alternatives for quizzes, surveys, and more in 2025
Typeform is a great option for teachers who are looking for ready-made templates for subjects such as geography, science, vocabulary, and more. Conditional logic allows you to tailor your quiz as the test taker progresses, and automated scoring makes frantic Sunday night grading a thing of the past. There’s also a helpful Typeform community you can turn to for ideas or...
Source: www.jotform.com
9 Survey Monkey Alternatives for Your 2024 Market Research
Typeform can help businesses upgrade their user engagement through surveys due to its visually appealing and interactive design. The platform is known for its sleek, minimalist interface that makes surveys feel less like a chore and more like a conversation.
Source: www.fullsession.io
12 Easy Test Maker Alternatives
Typeform is a blended learning software and an easy test maker that you can use to create engaging and interactive tests even with no coding background. This training software allows integrations with several applications such as Canva, Slack, and Google Drive, so there’s no need to go back and forth with any existing apps that you use. Typeform uses one question at a time...
Source: training.safetyculture.com
10 Best Customer Feedback Tools in 2024 – Comparison | Updated List
Typeform is a user feedback tool that businesses can use to interact with customers individually, making it look like a real conversation. It is a web-based customer feedback software that allows you to create surveys without writing any code. This tool helps you create engaging forms, surveys, and quizzes that people love to answer.
Source: www.surveysensum.com

Social recommendations and mentions

Based on our record, Typeform seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gladly mentions (0)

We have not tracked any mentions of Gladly yet. Tracking of Gladly recommendations started around Mar 2021.

Typeform mentions (17)

  • How well validate your idea before launching?
    Create a customer survey to collect insight on Typeform. Source: over 2 years ago
  • What are the best tools for conducting (customer) interviews?
    If it's feedback forms, you can simply use https://typeform.com/ and use conditions in the questions (e.g. If the User selected option X, show next question Y, etc.). Source: over 2 years ago
  • Wondering what this type of form is called? I'm assuming it's using JS and not CSS animations. (Remove if not allowed)
    Its from typeform.com and it looks to be their own proprietary code, I couldn't see any specific libraries they were using. Source: over 2 years ago
  • Has anyone ever heard about fends.co ? Is it legit or its a total scam?
    Not any social medias, not a single review on trustpilot, not a single piece of verifiable information that their thing is legit, nothing. And also the weird thing that I saw is when you go take their survey so they can take your commission, they sent you to a weird ”typeform.com” link which apparently is a website that allowed them to have a web based platform they can use to create surveys without needing to... Source: almost 3 years ago
  • complex survey / personality test: how to implement?
    What is the best way to implement quite complex, personality surveys into a flutter app? It`d be perfect if I could directly integrate typeform (typeform.com) et al, but haven`t found anything yet, except to embed it in a webpage... Any other ideas? Source: almost 3 years ago
View more

What are some alternatives?

When comparing Gladly and Typeform, you can also consider the following products

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Khoros Marketing - Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

Google Forms - Simple web forms from Google.

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

Jotform - Free Online Form Builder & Form Creator

Loading...