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GetSatisfaction VS Snippli

Compare GetSatisfaction VS Snippli and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

GetSatisfaction logo GetSatisfaction

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

Snippli logo Snippli

A free browser extension to screenshot, tag, bookmark, and archive tweets.
  • GetSatisfaction Landing page
    Landing page //
    2018-09-30
  • Snippli Landing page
    Landing page //
    2023-07-28

GetSatisfaction features and specs

  • User Engagement
    GetSatisfaction provides a platform for businesses to engage with customers through user communities, enabling users to ask questions, share ideas, and report problems.
  • Crowdsourced Solutions
    Customers can help each other by responding to queries and sharing solutions, reducing support workload for businesses.
  • Feedback Collection
    The platform allows businesses to gather valuable user feedback, which can be used to improve products and services.
  • Brand Building
    Active user communities can help build a strong brand image by fostering positive interactions and loyalty among users.
  • Enhanced Support
    The community-driven support can often lead to faster resolutions and a more comprehensive knowledge base, benefiting both customers and support teams.
  • SEO Benefits
    Public discussions and solutions can improve search engine optimization, driving more organic traffic to the company's customer support pages.

Possible disadvantages of GetSatisfaction

  • Moderation Needs
    Active communities require constant moderation to ensure that content remains relevant and that discussions are productive and respectful.
  • Initial Setup
    Setting up a community platform can be time-consuming and may require a significant initial investment in terms of time and resources.
  • Integration Challenges
    Integrating GetSatisfaction with existing customer support systems and CRM tools can be complex and require technical expertise.
  • Privacy Concerns
    Data shared in public forums could raise privacy concerns among users, especially if sensitive information is discussed.
  • Dependency on Community
    The effectiveness of the platform depends on active user participation, which can fluctuate and affect the overall value of the community.
  • Cost
    While GetSatisfaction offers a robust platform, it may be costly for small businesses or startups when compared to other support tools.

Snippli features and specs

No features have been listed yet.

GetSatisfaction videos

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Getsatisfaction - Pivotal Tracker

Snippli videos

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Category Popularity

0-100% (relative to GetSatisfaction and Snippli)

GetSatisfaction

Snippli

Help Desk
100 100%
Help Desk
0% 0
Free Social Bookmarking Site
0 0%
Free Social Bookmarking Site
100% 100
Customer Feedback
100 100%
Customer Feedback
0% 0
Screenshot
0 0%
Screenshot
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GetSatisfaction and Snippli

GetSatisfaction Reviews

HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com

Snippli Reviews

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What are some alternatives?

When comparing GetSatisfaction and Snippli, you can also consider the following products

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

ClearFlask - Open-source Product Feedback Tool with a Public Roadmap and Announcements.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserEcho - UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

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