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ClearFlask VS GetSatisfaction

Compare ClearFlask VS GetSatisfaction and see what are their differences

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ClearFlask logo ClearFlask

Open-source Product Feedback Tool with a Public Roadmap and Announcements.

GetSatisfaction logo GetSatisfaction

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.
  • ClearFlask Landing page
    Landing page //
    2021-11-27

Keep your customers involved in your product development.

ClearFlask is an all-in-one product feedback platform to vote on feature requests, show off a development roadmap and keep everyone informed with announcements.

💬 Customer Feedback: Collect feedback from all your channels into a single funnel. Allow your users discuss and vote on ideas and join in the conversation.

⚖️ Prioritize your backlog: Powerful dashboard to manage incoming feedback and turn it into actionable, prioritized tasks.

🗒️ Public Roadmap: Show your progress and upcoming features in a product roadmap to get your users excited.

📢 Announcements: Let everyone know when you release a new feature. Activate users waiting for a particular feature.

TLDR: Close the feedback-loop between your product and your customers.

  • GetSatisfaction Landing page
    Landing page //
    2018-09-30

ClearFlask features and specs

  • Feedback
  • Roadmap
  • Announcements

GetSatisfaction features and specs

  • User Engagement
    GetSatisfaction provides a platform for businesses to engage with customers through user communities, enabling users to ask questions, share ideas, and report problems.
  • Crowdsourced Solutions
    Customers can help each other by responding to queries and sharing solutions, reducing support workload for businesses.
  • Feedback Collection
    The platform allows businesses to gather valuable user feedback, which can be used to improve products and services.
  • Brand Building
    Active user communities can help build a strong brand image by fostering positive interactions and loyalty among users.
  • Enhanced Support
    The community-driven support can often lead to faster resolutions and a more comprehensive knowledge base, benefiting both customers and support teams.
  • SEO Benefits
    Public discussions and solutions can improve search engine optimization, driving more organic traffic to the company's customer support pages.

Possible disadvantages of GetSatisfaction

  • Moderation Needs
    Active communities require constant moderation to ensure that content remains relevant and that discussions are productive and respectful.
  • Initial Setup
    Setting up a community platform can be time-consuming and may require a significant initial investment in terms of time and resources.
  • Integration Challenges
    Integrating GetSatisfaction with existing customer support systems and CRM tools can be complex and require technical expertise.
  • Privacy Concerns
    Data shared in public forums could raise privacy concerns among users, especially if sensitive information is discussed.
  • Dependency on Community
    The effectiveness of the platform depends on active user participation, which can fluctuate and affect the overall value of the community.
  • Cost
    While GetSatisfaction offers a robust platform, it may be costly for small businesses or startups when compared to other support tools.

Analysis of ClearFlask

Overall verdict

  • ClearFlask is well-regarded by users who need a robust and flexible solution for managing customer feedback and community engagement. Its array of features and user-friendly design make it a strong choice in its category.

Why this product is good

  • ClearFlask is a customer feedback platform designed to streamline the process of gathering, managing, and implementing feedback from customers. It allows businesses to build communities, prioritize features based on customer input, and enhance overall user engagement. Businesses find ClearFlask valuable due to its customizable nature, ease of integration, and ability to create a transparent feedback loop.

Recommended for

  • Product managers seeking to involve customers in the product development process
  • Companies looking to build a community around their product or service
  • Businesses wanting to gather and prioritize feature requests efficiently
  • Teams looking to improve transparency and communication with their customers

Analysis of GetSatisfaction

Overall verdict

  • Overall, GetSatisfaction can be a valuable tool for businesses looking to enhance their customer service and engagement strategies. It offers a systematic way to collect and address customer feedback while fostering a community atmosphere. However, its effectiveness may depend on the specific needs of a business and its ability to integrate the platform into their existing customer service processes.

Why this product is good

  • GetSatisfaction is a customer engagement platform that helps businesses build online communities for their customers. It facilitates customer support, feedback, and engagement, enabling companies to interact effectively with their audience and quickly address issues. The platform helps improve customer satisfaction and loyalty by creating a central space for dialogue and problem-solving.

Recommended for

    GetSatisfaction is recommended for companies of various sizes looking to improve customer service and interaction. It is particularly beneficial for businesses seeking to build dedicated customer communities, collect and act on customer feedback, and foster brand loyalty through active engagement.

ClearFlask videos

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ClearFlask

GetSatisfaction videos

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Getsatisfaction - Pivotal Tracker

Category Popularity

0-100% (relative to ClearFlask and GetSatisfaction)

ClearFlask

GetSatisfaction

User Feedback Management
100 100%
User Feedback Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Customer Feedback
68 68%
Customer Feedback
32% 32
User Feedback
100 100%
User Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ClearFlask and GetSatisfaction

ClearFlask Reviews

30+ Customer Feedback Tools comparison
if you got the time, open-source gives you freedom for a custom solution and complete ownership. The only contenders are Fider and ClearFlask both licensed under AGPL3. While Fider is lacking analytic features and scalable infrastructure, it is ideal for small to medium volume. Whereas ClearFlask can be deployed either via a PostgreSQL DB for small deployments or a scalable...
Source: clearflask.com

GetSatisfaction Reviews

HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com

Social recommendations and mentions

Based on our record, ClearFlask seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ClearFlask mentions (2)

  • Self hosted feedback hub
    I am not sure if they are fully what you are after but I am aware of Fider, Cleardesk and astuto. Source: about 2 years ago
  • User Feedback platforms compared
    - UserVoice (Market leader, enterprise only) - ClearFlask (Scalable pricing, customizable, I operate this one) - Canny (Scalable pricing, highly focused, great design). Source: about 4 years ago

GetSatisfaction mentions (0)

We have not tracked any mentions of GetSatisfaction yet. Tracking of GetSatisfaction recommendations started around Mar 2021.

What are some alternatives?

When comparing ClearFlask and GetSatisfaction, you can also consider the following products

Upvoty - User feedback in 1 simple overview 🔥

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Fider - Fider is an open source, cross platform and free to use customer feedback platform for companies...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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