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Genesys VS Pointel ID and Access Manager

Compare Genesys VS Pointel ID and Access Manager and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Pointel ID and Access Manager logo Pointel ID and Access Manager

Improve your Contact Center Agents productivity with Pointel Automated Provisioning Solution which enables you to manage and automate agents profile and requirement that vary from application to application.
  • Genesys Landing page
    Landing page //
    2023-09-13
Not present

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

Genesys features and specs

No features have been listed yet.

Pointel ID and Access Manager features and specs

  • Audit Management: Yes
  • Real-time Monitoring: Yes
  • Alerts & Notifications: Yes
  • Ad hoc reporting: Yes
  • Export to PDF: Yes

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Pointel ID and Access Manager videos

No Pointel ID and Access Manager videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Genesys and Pointel ID and Access Manager)

Genesys

Pointel ID and Access Manager

Communication
100 100%
Communication
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
User Provisioning
0 0%
User Provisioning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and Pointel ID and Access Manager

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Pointel ID and Access Manager Reviews

We have no reviews of Pointel ID and Access Manager yet.
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What are some alternatives?

When comparing Genesys and Pointel ID and Access Manager, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Amazon Connect - A self-service, cloud-based call center 📞

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

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