Pointel ID and Access Manager
Genesys PureConnect
Genesys
Salesforce
Aircall
Five9
AWS Identity and Access Management
3CX
Amazon Connect
Aircall
NICE inContact
Five9
Genesys PureConnect
Genesys Cloud
Twilio
Dialogflow
Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.
Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.
Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.
The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."
Pointel ID and Access Manager Amazon ConnectNo features have been listed yet.
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Based on our record, Amazon Connect seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Amazon Connect (cloud contact center). - Source: dev.to / about 1 year ago
Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / over 1 year ago
I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / over 1 year ago
One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: over 1 year ago
1- Amazon Connect is an easy-to-use Omni-channel cloud contact center that helps companies provide superior customer service at a lower cost. 2- Amazon Connect is AI-enabled by default. 3- Amazon Connect integrated with Amazon Lex immediately to automate interactions and improve customer service. 4- Amazon Connect allows state and local election officials to be responsive to changing constituent demands, even... - Source: dev.to / over 2 years ago
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
