Pointel ID and Access Manager VS Ameyo

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

Ameyo is scalable and flexible complete omnichannel contact center suite with various deployment models such as on-premise, cloud or hybrid. It allows the user to easily design their business workflows according to their business requirements. Additionally, with powerful integrations for all major third-party systems and CRMs along with highly intelligent dialer functionality, it is the preferred choice for all major business with sustained growth as their goal.