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Genesys VS inContact

Compare Genesys VS inContact and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

inContact logo inContact

inContact provides on-demand software that enables call centers to engage and support their customers.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • inContact Landing page
    Landing page //
    2022-10-01

Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

inContact videos

No inContact videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys and inContact)

Genesys

inContact

Communication
78 78%
Communication
22% 22
Enterprise Communication
73 73%
Enterprise Communication
27% 27
Call Center Software
73 73%
Call Center Software
27% 27
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and inContact

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

inContact Reviews

We have no reviews of inContact yet.
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What are some alternatives?

When comparing Genesys and inContact, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

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