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Genesys PureConnect VS Virtual Observer

Compare Genesys PureConnect VS Virtual Observer and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Virtual Observer Landing page
    Landing page //
    2021-09-13

Category Popularity

0-100% (relative to Genesys PureConnect and Virtual Observer)

Genesys PureConnect

Virtual Observer

Communication
96 96%
Communication
4% 4
Customer Support
100 100%
Customer Support
0% 0
Call Center Software
85 85%
Call Center Software
15% 15
Enterprise Communication
94 94%
Enterprise Communication
6% 6

User comments

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What are some alternatives?

When comparing Genesys PureConnect and Virtual Observer, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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