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Genesys PureCloud VS uContact

Compare Genesys PureCloud VS uContact and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • uContact Landing page
    Landing page //
    2022-08-06

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

uContact videos

+ Add

Full Experience Demo uContact

Category Popularity

0-100% (relative to Genesys PureCloud and uContact)

Genesys PureCloud

uContact

Customer Support
100 100%
Customer Support
0% 0
Communication
28 28%
Communication
72% 72
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
56 56%
Enterprise Communication
44% 44

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureCloud and uContact

Genesys PureCloud Reviews

We have no reviews of Genesys PureCloud yet.
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uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

What are some alternatives?

When comparing Genesys PureCloud and uContact, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

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