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Genesys Engage VS Mattersight Behavioral Analytics

Compare Genesys Engage VS Mattersight Behavioral Analytics and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Genesys Engage logo Genesys Engage

Contact Center Operations

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

Mattersight Behavioral Analytics videos

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Category Popularity

0-100% (relative to Genesys Engage and Mattersight Behavioral Analytics)

Genesys Engage

Mattersight Behavioral Analytics

Communication
92 92%
Communication
8% 8
Customer Support
89 89%
Customer Support
11% 11
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

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What are some alternatives?

When comparing Genesys Engage and Mattersight Behavioral Analytics, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

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