Software Alternatives, Accelerators & Startups

Genesys Cloud VS Wazo

Compare Genesys Cloud VS Wazo and see what are their differences

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Wazo logo Wazo

Wazo is a unified communications platform based on Asterisk and focused on extensibility.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Wazo Landing page
    Landing page //
    2023-05-07

Genesys Cloud videos

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Wazo videos

Wazo table review

More videos:

  • Review - Ailene's Wazo Acacia Live Edge Table Review
  • Demo - Programmable use case - Episode #5 | Simple IVR

Category Popularity

0-100% (relative to Genesys Cloud and Wazo)
Communication
92 92%
8% 8
Enterprise Communication
88 88%
12% 12
VoIP
0 0%
100% 100
Customer Support
100 100%
0% 0

User comments

Share your experience with using Genesys Cloud and Wazo. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Genesys Cloud and Wazo, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

freepbx - FreePBX is a web-based open source GUI that controls and manages Asterisk (PBX).

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Asterisk - An open source telephony switching and private branch exchange service for Linux.