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Genesys Cloud VS Virtual Observer

Compare Genesys Cloud VS Virtual Observer and see what are their differences

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  2. » Videos
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  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Virtual Observer Landing page
    Landing page //
    2021-09-13

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Virtual Observer videos

No Virtual Observer videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Cloud and Virtual Observer)

Genesys Cloud

Virtual Observer

Communication
96 96%
Communication
4% 4
Enterprise Communication
94 94%
Enterprise Communication
6% 6
Call Center Software
85 85%
Call Center Software
15% 15
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Virtual Observer, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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